Billing Procedures/Requests/Issues Overview

1. Ordering, Forms, Shipping, Purchase Orders, & Issues Billing Procedures/Requests/Issues Overview

2. Requesting Trays, Additional Product, Etc. • Please email all requests to rq@orthoprollc.com • You can also send a Text message to that email address and it will come through fine. • Even if you call in please make sure to email your request (this way we have a paper trail, correct shipping location, & several people in the office are notified to ensure your request is handled ASAP)

3. Ordering/Sending in Replacement Orders • Email orders to billing@orthoprollc.com OR • Fax orders to 801-746-1057 (Now an eFAX system so they will always come through! No need to re-fax anything) • Orders must be received by 3:00 P.M. MST to insure the order goes out the same day it is received.

4. Order Forms • Please print clearly • Make sure every line is filled out • Bill and ship to addresses must be filled out every time • Never use acronyms for facility names • Full facility name must be present on order • Orders from reps need to be on an OrthoPro order form • PLEASE SEE SAMPLE ORDER FORM ON THE NEXT SLIDE

5. Sample Order Form

6. Facility Setup Sheet • All new facilities that have not done business with OrthoPro need to complete the facility setup sheet which is located on the rep website. • This can be completed by the rep or facility and needs to be turned in either prior to or included with their first order • Orders cannot be processed with a new facility until OrthoPro their completed sheet • PLEASE SEE SAMPLE ON THE NEXT SLIDE

7. Facility SetupSheet

8. Orders Sent In Without PO Numbers • The order will be sent out the same day though the PO number isn’t present on the order • The rep will not receive commissions on the order until the PO number is received and entered by OrthoPro

9. Submitting PO Numbers for OrdersPreviously Sent in • Once the rep has received the PO number from the facility, He or She needs to email the PO number to OrthoPro at billing@orthoprollc.com.  (NEVER REFAX PAPER WORK JUST TO GIVE ORTHOPRO THE MISSING PO NUMBER) OR • Please visit the Rep Website and complete the Submit POs Form under the Billing/Facility Compliance Section. • Please provide OrthoPro with the following information when submitting a missing PO number • The facility name. • Dr. Name • Date of Surgery • Patient name • Order Total

10. Shipping Procedures • Shipping fee’s must be present on every order.  • If the facility will not pay shipping fee’s then the order must state that the facility will not pay them • If the facility will pay shipping fee’s, then the order must state that why the shipping fee that has been charged is at a discounted rate. • shipping fee’s need to be charged per how the replacements, or trays are shipped.  (Three day $35.00, Second day $45.00, Over night $55.00) • Kit fee’s may be charged by the rep once shipping fee’s have been charged the order. •  If the rep has charged shipping in the right amount to the order then He or She may charge a kit fee.

11. Product Removal/Failure Report Form • Any time there is a product removal and/or failure of an implant or instrument, OrthoPro must make and keep of record of it. • To make this easy for Reps to submit this information quickly and effectively to OrthoPro please follow the steps below. • Visit the rep website page Product Removal/Failure Formunder the Forms section of the website. • Complete as much of the requested information as you can and click submit. This information will be sent to OrthoPro for processing.