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Knowledge Management - Practice Orientation -Process orientation - Communities Practice. Paul R Gamble & John Blackwell Ida Kurniati. The purpose of knowledge management is to provide a guide to productive and sound decision making which then forms the basis of action.
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Knowledge Management- Practice Orientation-Process orientation- Communities Practice Paul R Gamble & John Blackwell Ida Kurniati
The purpose of knowledge management is to provide a guide to productive and sound decision making which then forms the basis of action
How to Institutionalize Best Practice The same people that failed TQM will fail knowledge management 3 fundamental questions • What do you know? • What do you need to know? • What is the best way of getting it?
Process Orientation • Knowledge management focuses on core business process • - core process • - add value more effectively
The life Cycle of Knowledge Management • The capture of good quality management from external to internal sources • A method of codifying that knowledge is devised, knowledge is classified, and valued • A means of giving access to the knowledge then has to be created • Knowledge is used, there has to be a cultural of searching out and personally important available knowledge • The feedback loop has to be completed as the knowledge worker adds value existing knowledge by amending it through use • When knowledge has outlived its usefulness it must be removed from the knowledge base
Recognize different types of Knowledge • 1. Recognize different types of knowledge • Static knowledge; database • Dynamic knowledge • Declarative knowledge: knowing that • Procedural knowledge: knowing how • Knowledge that is abstract • Knowledge that is specific 2. Recognize that there are different types of expert 3. Recognize that there are different ways of representing; reports, manual, computer data base, etc. 4. Recognize different ways of using knowledge; management take off
Knowledge TAKE OFF • Know what • Know how • Know why • Care why
The internet and intranets Internet and intranet = attraction factor
Technologies support knowledge management should follow characteristics below: • They should be well accepted by the community that has to use them • They should allow and support rich communication in a simple efficient way • They should have a way of conveying emotional overtones, such as opinions and biases • They should support informal communication and multiple ways of expressing ideas and thoughts • Above all, they should not be imposed, they should free “natural”. To give this is a label, the technology should seem “transparent
Community of practice Community of Practice (CoP) can be defined as “groups of people who share a concern, a set of problems, or a passion about a topic, and deepen their knowledge and expertise in this area by interacting on an ongoing basis” • Come together voluntarily for shared purpose • Have members that identify themselves as part of communities • Repeatedly engage in activities with other members and communities • Have interactions that last for an indeterminate period of time
Community of Practice Successful knowledge management requires a fundamental change in the way most companies do business • Knowledge Users • Knowledge management • Competency Knowledge managers • Chief knowledge officers
Knowledge Conversion • Embodied to embodied knowledge • Embodied to represented knowledge • Represented to represented knowledge • Represented to embodied knowledge
Building Social Capital • Flexibility • Agility • Organization’s ability to respond problem, communities act as filters of ideas • Developing human resources
How to manage • Assessment: APQC (INTEGRATING KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL LEARNING) • Process • Financial • Employees • Customers • Innovation • Culture • trust