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Unit 11 Virtual Lecture

Unit 11 Virtual Lecture. Improving Communication Climates. Communication Climate. Communication Climate refers to the emotional tone of a relationship. It is a very integral key to positive relationships. How Communication Climates Develop.

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Unit 11 Virtual Lecture

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  1. Unit 11 Virtual Lecture Improving Communication Climates

  2. Communication Climate • Communication Climate refers to the emotional tone of a relationship. • It is a very integral key to positive relationships.

  3. How Communication Climates Develop • Confirming Communication – describes messages which convey valuing of the relationship or other person • Disconfirming messages – signal a lack of regard for the other person in the relationship.

  4. Confirming Messages • Recognition • Acknowledgement • Endorsement

  5. Disagreeing Messages • Arguementativeness • Complaining • Agressiveness

  6. Disconfirming Messages • Impervious Responses • Interrupting Response • Irrelevant Response • Tangential Response • Impersonal Response • Ambiguous Response • Incongruous Response

  7. Defensiveness • Defensiveness suggests protection from attack • We are defensive when others confront us with face – threatening acts • Thus defensiveness is the process of protecting our presenting self, or face

  8. Assertiveness / The Assertive Message • A description of the observable behavior that prompted your message. • Your interpretation of the behavior. • The feelings that arise from the interpretation. • The consequences of the information shared so far. • An intention statement

  9. Creating Positive Climates • Evaluation vs. Description • Control vs. Problem Orientation • Strategy vs. Spontaneity • Neutrality vs. Empathy • Superiority vs. Equality • Certainty vs. Provisionalism

  10. Transforming Negative Climates • Seek more information • Ask for specifics • Guess about specifics • Paraphrase speakers ideas • Ask about consequences of your behavior • Ask what else is wrong • Agree with the critic • Agree with the truth • Agree with the odds • Agree in principle • Agree with the critic’s perception

  11. The End This concludes the virtual lecture on Unit 11

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