In Online Proctoring

1. Innovations In Online Proctoring Presented By: Rick Beaudry, CEO, B Virtual Inc

2. Denis Gravelle Director, Continuing Education and Workforce Development, School of Applied Technology 416-675-6622 ext. 4447  denis.gravelle@humber.ca

3. What You’ll Learn • Factors & Trends • Emerging Best Practices in Live Online Proctoring Today • Q&A

4. Stay flexible & Current

5. Acknowledge the need

6. Become a voice on campus

7. TRUE OR FALSE: The largest growth in education globally will be online

9. 61% of students have taken at least one course online

10. “…. the number of students who take classes exclusively on physical campuses will plummet, from 14.4 million in 2010 to just 4.1 million five years later, according to a new forecast released by market research firm Ambient Insight.”

11. Lou Woodruff, Caveon • 1,000,000 students using laptops for testing in 2011 • 2,000,000 by end of 2012

12. TRUE OR FALSE: Universities & Colleges are now competing without borders

13. Online Journal of Distance Learning Administration, Volume VI, NumberIII, Fall2003State University of West Georgia, Distance Education Center • Students are shopping for courses that meet their schedules and circumstances. • Students’ demand is being supported and answered. In 1998, 83% of governors identified “allowing students to obtain education anytime and anyplace via technology” as a critical characteristic of universities in the twenty-first century.

14. TRUE OR FALSE: How Students choose to “Learn” and to access learning is rapidly changing

15. The Gen Y Factor All about me…me me me!!!

16. What Clayton M. Christensen Says

17. ~ Clayton M. Christensen • Self Study online is increasing • Customized Learner Choices on the rise • Online learning will account for 50% of the “seat miles” by 2018

18. Students are looking for a choice

19. Regulatory environment

20. Quote from Higher Ed Opportunity Act of 2008: Institutions that offer distance education must "have processes through which the institution establishes that the student who registers in a distance education or correspondence education course or program is the same student who participates in and completes the program and receives academic credit."

21. Policy Statement from SACSCOC (Southern regional accrediting association - one of the regional accrediting bodies) 1. At the time of review by the Commission, the institution must demonstrate that the student who registers in a distance or correspondence education course or program is the same student who participates in and completes the course or program and receives the credit by verifying the identity of a student who participates in class or coursework by using, at the option of the institution, methods such as: • a secure login and pass code, (2) proctored examinations, and (3) new or other technologies and  practices that are effective in verifying student identification.  http://www.sacscoc.org/pdf/Distance%20and%20correspondence%20policy%20final.pdf • of any projected additional student charges associated with the verification of student identity at the time of registration or enrollment.

22. US Dept of Education - Federal financial aid requirements, in order to quality for students to receive federal aid, the university must: • 602.17 Application of standards in reaching an accrediting decision. • (g) Requires institutions that offer distance education or correspondence education to have processes in place through which the institution establishes that the student who registers in a distance education or correspondence education course or program is the same student who participates in and completes the course or program and receives the academic credit. The agency meets this requirement if it-- • (1) Requires institutions to verify the identity of a student who participates in class or coursework by using, at the option of the institution, methods such as-- • (i) A secure login and pass code; • (ii) Proctored examinations; and. • (iii) New or other technologies and practices that are effective in verifying student identity; and • (2) Makes clear in writing that institutions must use processes that protect student privacy and notify students

23. Ultimately, all institutions will interpret the HEA requirements and put processes in place to comply with them. However, there is much more to academic integrity than just meeting the current requirements of the HEA.

25. “The train has left the station” Bob Hansen, CEO UPCEA

26. TRUE OR FALSE: Testing delivery will continue to transform and innovate for the distance learner

27. The ‘Business’ • The race for more distance learners • Expanded Access • Meeting regulatory requirements • A Student-Centric Approach for all Learners • Immediate results • 24 x 7 scheduling • Anywhere Anytime • Efficiencies • Reduced Costs?

28. Institutions want/need to provide evidence to accreditation agencies that their online programs have integrity

29. Institutions want/need a manageable, integrity-based solution for proctoring online exams and/or servicing their GROWING population of distance learners

30. Authentication & Exam integrity

31. Blackboard recently announced that a service is being made available through Acxiom that will periodically and randomly present real-time challenge questions to the test-taker (i.e., in 1998 you lived at one of the following three addresses. The pitch is that along with Blackboard’s username and password, these challenge questions will ensure that the correct person is taking the test.

32. Right Student is in the room Authentication without exam integrity

33. TRUE OR FALSE: Processes for Proctoring Online / Remote should be different?

34. Live Proctored Exams ...from the comfort of the student’s home.

35. Live Online Proctoring Defined

36. People Process Technology

37. Basic Control procedures • Randomized tests • Only log in once, or only proctor can log in • Proctors are managed, trained, audited • Immediate feedback if questionable behaviour • Immediate help if technical challenges • Everything is recorded – video, audio, computer

38. Most Important? • Student Experience? • Schedule, Interaction, Ease, BRAND • Validity of Results? • Authentication, Integrity, Content Protection • Stay Current • Technology, regulation, learner preferences

39. People • Selected, Trained, Monitored • Screened for required competencies • Trained in detecting aberrant behavior online • Technically skilled to solve problems quickly • Customer Service focused for seamless student exam experience

40. Scheduling & System testing • Seamless scheduling – Web Portal • Group scheduling in time blocks • Centralized “Phone In” scheduling • Simple “test’ to eliminate technical issues

41. Exam Day • Click to Connect • Authenticate • “”X” Point Inspection” plan for guiding students through online exam process • Shift exam initiation responsibility to proctor quickly

42. Integrated Online Processes • Communication channels during the exam • Consistency in auditing processes during exams • Transition of content to institution

43. What does student need? • Access to a Computer • Webcam • High Speed Internet

44. Online Proctoring Technology • Brand Promise - Perception is reality • Keeping it simple for students • Technology should increase the integrity of the online examination and proctoring solution, not become a barrier to it • Stay current

45. Live Remote Monitoring • Computer Scanning • Controlled credentialing • Take Control Early • “Pinning” • Audio, video, live chat and phone

46. Audit Trail • Capture, log and store • Video, Audio, System Activity

48. Multi ModalAuthentication + Monitoring + Recording Authentication WTH exam integrity

49. Voice Recognition • Simple to deploy. • No upfront costs. Per session fee of a few dollars. • Minimize the chance of software malfunction. • In combination with video, ensures we know the person is the same person that will then answer the exam questions. • Voice matching, video, password and live computer and environment monitoring. • Allow for contingency if biometrics test is a “fail”

50. Review Program Design • Review Testing Design • Stakeholder Review/Changes (pre-pilot) • Student Pilot Online Proctoring • Feedback/Review/Changes • Go Live • Student/Proctor Feedback • Random Audits • Continuous Improvement (includes technology & regulations)