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Software Resource and Services Jack Delinsky. Current State Direction Philosophy. Current State
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Current State Direction Philosophy
Current State Three main categories of software and servicesavailable through OIIT:Enterprise – System Office Managed(i.e. Oracle and Banner)Institutional – SRS Managed (i.e. Microsoft and Adobe)Enabling – Any USG Member (i.e. Wimba and Blackboard ConnectEd)
Current State Goals: Volume Purchasing to Insure Low Pricing 1st Point-of-Contact
Direction Based on Campus Input
Point-of-Contact • Find Products • Find Services • Find Solutions • Find Information
Philosophy Teaming • SRS Advisory Committee • Campus Visits • Project Teams • Web Design • Customer Relationship Management Design • Vendor Negotiations
Philosophy Teaming • SRS Advisory Committee • Campus Visits • Project Teams • Web Design • Customer Relationship Management Design • Vendor Negotiations
Philosophy Customer Service • SRS is here for you • Expect responsiveness • Provide feedback • Escalate • Recommend • Call for Help
Philosophy Contact Information Email: SRS@usg.edu Hotline: 706-583-2230 Escalate Email: Jack.Delinsky@usg.edu Phone: 706-583-2280