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A Process for Fixing Broken Things

A Process for Fixing Broken Things. Stuart Robbins iCIO Consulting February 2000. iCIO Project Audit Methodology. Identify Structural and/or Organizational Barriers Create “Communication API’s” Review All Core Assumptions Re-set Customer Expectations BC/AD: Start Again, and Deliver.

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A Process for Fixing Broken Things

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  1. A Process for Fixing Broken Things Stuart Robbins iCIO Consulting February 2000

  2. iCIO Project Audit Methodology • Identify Structural and/or Organizational Barriers • Create “Communication API’s” • Review All Core Assumptions • Re-set Customer Expectations • BC/AD: Start Again, and Deliver

  3. Identify Structural/Organizational Barriers • Perform architectural (design) review • Analyse teams and management for organizational issues • Establish clear decision-making process and ownership • Clearly define the open issues

  4. Create “Communication API’s” • Establish unified core and extended teams • Establish steering committee and rules of engagement • Ensure that all issues are communicated by means of the core team

  5. Review All Core Assumptions • Identify “Fundamental Attribution Errors” • Escalate those immediately for resolution

  6. Re-set Customer Expectations • Establish moratorium on changes or additions until analysis is complete • Fully integrate disconnected elements of existing plan(s) in core team • Establish new plan, schedule, and budget • Clearly communicate new plan to steering committee

  7. BC/AD: Start Again, and Deliver • That was then, this is now - core team and steering committee must understand the difference • Deliver 100% upon the re-set commitments

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