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Integrated Default Assistant ™ (IDA ™ ) Overview

Integrated Default Assistant ™ (IDA ™ ) Overview. Joe Braxton Senior Default Aversion Consultant, TG. Integrated Default Assistant (IDA). IDA allows users to : Track cohort default rate performance for TG-guaranteed loans Assess effectiveness of default prevention activities

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Integrated Default Assistant ™ (IDA ™ ) Overview

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  1. Integrated Default Assistant™(IDA™)Overview Joe BraxtonSenior Default Aversion Consultant, TG

  2. Integrated Default Assistant (IDA) • IDA allows users to: • Track cohort default rate performance for TG-guaranteed loans • Assess effectiveness of default prevention activities • Access the application as a standalone product, or online from within AdvanTGWeb™

  3. IDA • With TG’s IDA, users can: • Monitor the status of delinquent and defaulted • Pinpoint borrower populations with delinquency using a query tool that can search using multiple variables • Generate letters or e-mails to communicate directly with these borrowers • Ability to target borrowers who have delinquent loans • Selected letters available in Spanish • Paper or electronic communication options

  4. IDA IDA provides users with: • Suite of detailed reports on several aspects of default prevention • Default management report to pinpoint borrowers with delinquent loans • Servicer, lender, and school cohort default rate reports by school • Pre-formatted borrower letters and an e-mail template that can be generated to borrowers with delinquent loans • Letters for multiple loan statuses: 60-158 days, 159-209 days, and 210+ days delinquent, and claim-pending

  5. AdvanTG Web™ Access

  6. AdvanTG Web main menu ─ IDA link Link to the IDA main menu

  7. AdvanTG Web – IDA main menu

  8. IDA/ESR Access

  9. IDA and ESR portal ─ Login page

  10. New IDA main menu

  11. IDA Reports

  12. IDA reports page

  13. Reports – Online help ‘Select a Report’ panel provides links to online help when users click on a specific report

  14. Cohort default rate history and forecast report • November 2009: The calculation behind the report has changed to include three-year cohort default rates • The change is a result of the Higher Education Opportunity Act, signed into law August 14, 2008. • TG will use the three-year calculation for loans with a Date Entered Repayment (DER) in FY 2009 and beyond.

  15. Cohort default rate reporting

  16. Cohort default rate history and forecast example

  17. Timing of delinquencies for a cohort

  18. Lender cohort default rates by school Estimated cohort default/delinquency rates Servicer cohort default rates by school

  19. Delinquency and Claim Status Report

  20. Cure reports by lender and servicer Types of Cures by Lender and Servicer Report Time to Cure by Lender and Servicer Report —displays total number of cured DAARs for each fiscal year For all reports — % columns rounded to the nearest tenth (.x)

  21. IDA Query

  22. IDA and ESR main reporting menu To request a Default Management Report (DMR)

  23. IDA Query page

  24. IDA Query ─ Selection criteria

  25. Standard Default Management Report (DMR)

  26. Standard DMR

  27. Customized DMR — Summary Default Report

  28. Borrower Correspondence

  29. Borrower correspondence • Schools are able to send e-mails and/or letters to specific borrower groups • Steps for school: • For borrower e-mails – manage a school profile • Create/edit templates for letters • Create a data file for targeted borrowers • Send e-mails and/or letters to targeted group or individual targeted borrowers

  30. Managing IDA Templates

  31. New IDA main menu School must set up profile before generating e-mails

  32. School profile ─ Data File for E-mail School enters its e-mail address – this address will be displayed in the “To” section of the borrower’s reply e-mail (the “From” section will display the school’s name) School enters Subject Line and Closing Lines

  33. IDA and ESR main reporting menu

  34. Manage IDA Templates

  35. View IDA E-mail Template Information will be populated based on school’s “Data File for E-mail Profile”

  36. Requesting a data file of borrowers To request a data file of letters or e-mails

  37. IDA query ─ Selection criteria

  38. Once query is completed, user is taken to…

  39. Managing IDA Lettersets and E-mail Sets

  40. Manage IDA Lettersets and E-mail Sets

  41. Manage lettersets - Spanish example

  42. Manage IDA E-mails

  43. E-mail Results – Confirmation page

  44. Review and Questions

  45. Contact Us • To learn more about IDA, please contact your: • TG Account Executive at (800) 252-9743 • TG Default Aversion Consultants • Joe Braxton – (800) 252-9743, ext. 4696 • joe.braxton@tgslc.org • Rett Anderton – (800) 252-9743, ext. 4765 • rett.anderton@tgslc.org • Cindy Marrs – (800) 252-9743, ext. 4784cynthia.marrs@tgslc.org

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