1 / 29

Orrow Telecom – Retailer

Orrow Telecom – Retailer. SMS Keyword User Manual. Index. Glossary Keyword and it’s usage How to use keywords Do’s Don’ts Common Problems - During Keyword Usage Important Instructions Customer Care Thank you. Glossary.  On click at AG – Agent (Retailer)

dorothy-williamson
Download Presentation

Orrow Telecom – Retailer

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Orrow Telecom– Retailer SMS Keyword User Manual

  2. Index • Glossary • Keyword and it’s usage • How to use keywords • Do’s • Don’ts • Common Problems - During Keyword Usage • Important Instructions • Customer Care • Thank you

  3. Glossary •  On click at • AG – Agent (Retailer) • MPIN - Mobile PIN (Personal Identification Number)

  4. Keyword and it’s usage Retailer

  5. Keyword and it’s usage

  6. How to use keywords? Retailer

  7. Mobile Recharge Process – Through SMS

  8. Mobile Recharge Process – Through SMS • Send Request on Server Number • Type Request Format as • “Send” to send the SMS Example Case: If a Vodafone Mobile “9873333333” is to be recharged for “Rs. 10” then do following: 9582943010 RM VF 9873333333 15 123456 Company TID-17223454353435, Mobile Number 9873333333 is successfully recharged for Rs. 10. Your current balance is 983. Delete SMS containing MPIN. Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

  9. DTH Recharge Process – Through SMS

  10. DTH Recharge Process – Through SMS • Send Request on Server Number • Type Request Format as • “Send” to send the SMS Example Case: If a Tata Sky DTH “9898989898” is to be recharged for “Rs. 100” then do following: 9582943010 RD TS 9898989898 100 123456 Company TID-17223454353435, DTH customer ID 9898989898 has been successfully recharged for Rs. 100. Your current balance is 983. Delete SMS containing MPIN. Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

  11. Data Card Recharge Process – Through SMS

  12. Data Card Recharge Process – Through SMS • Send Request on Server Number • Type Request Format as • “Send” to send the SMS Example Case: If a Tata Photon+ Data Card “9211111111” is to be recharged for “Rs. 100” then do following: 9582943010 RDC PHP 9211111111 100 123456 Company TID-17223454353435 for Data Card customer ID 9211111111 has been successfully recharged for Rs. 100. Your current balance is 983. Delete SMS containing MPIN. Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

  13. Check Transaction Status – Through SMS

  14. Check Transaction Status – Through SMS • Send Request on Server Number • Type Request Format as • “Send” to send the SMS Example Case: If user wants to check his last three transactions details by typing as following: 9582943010 TXNC Company Your 3 successful transactions are: 1) 15/05 DR D 1111111111 12.00 Rs.1000.75, 2) 15/06 DR D 1111111111 13.00 Rs. Rs.990.75, 3) 15/07 DR D 1234543456 240.00 Rs.865.75 Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

  15. Check Current Balance – Through SMS

  16. Check Current Balance – Through SMS • Send Request on Server Number • Type Request Format as • “Send” to send the SMS Example Case: If agent wants to check current balance of his account type as following: 9582943010 BALC 123456 Company Dear Pawan, your Agent ID 120580 has Rs. 40,000 as effective balance. Delete SMS having MPIN. Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

  17. Get MPIN – Through SMS

  18. Get MPIN – Through SMS • Send Request on Server Number • Type Request Format as • “Send” to send the SMS Example Case: If agent wants to get his MPIN he has to send following message: 9582943010 GETMPINC Company Dear Agent, Please find your MPIN 123456 corresponding to your Agent ID AG000123. Your available balance is Rs. 799.80. Delete SMS having MPIN. Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

  19. Change MPIN – Through SMS

  20. Change MPIN – Through SMS • Send Request on Server Number • Type Request Format as • “Send” to send the SMS Example Case: If agent wants to change his MPIN he has to send following message: 9582943010 CHMPINC 654321 123456 123456 Company Dear Pawan, you have successfully changed MPIN corresponding to your Agent ID AG120580 and your available balance is Rs. 20,000.00. Delete SMS having MPIN. Important Instructions: Don’t repeat transaction if response not received. Please don’t insert spaces before and after the SMS. More than one space between the parameter are not allowed. Always ask customer’s current balance before processing recharging.

  21. Do’s Retailer

  22. Do’s

  23. Don'ts Retailer

  24. Don'ts

  25. Common ProblemsDuring Keyword Usage Retailer

  26. Common Problems – During Keyword Usage

  27. Important Instructions Retailer

  28. Important Instructions • Please try to report your suspected recharge transaction for which customer didn’t get any balance within 24 hours of transaction time.

More Related