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Speaker : 耿介信 (George Keng) Company : Chunghwa Telecom Email : chkeng@cht.tw

中華電信發展下一代 BSS / OSS 的案例分享. Speaker : 耿介信 (George Keng) Company : Chunghwa Telecom Email : chkeng@cht.com.tw. Agenda. Why Next Generation BSS/OSS Development? How Next Generation BSS/OSS Development?. Why Next Generation BSS/OSS Development ?.

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Speaker : 耿介信 (George Keng) Company : Chunghwa Telecom Email : chkeng@cht.tw

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  1. 中華電信發展下一代 BSS / OSS 的案例分享 Speaker : 耿介信(George Keng) Company : Chunghwa Telecom Email : chkeng@cht.com.tw

  2. Agenda • Why Next Generation BSS/OSS Development? • How Next Generation BSS/OSS Development?

  3. Why Next Generation BSS/OSS Development ?

  4. Deloitte's Telecommunications Predictions 2007 • Reaching the limits of cyberspace • The net neutrality debate needs resolution • The broadband appliance unlocks the Internet for everyone • Long live mobile video (just forget the television) • It's mobile, but not as we knew it • The case for innovation, not imitation, in IPTV • The kilobyte is the killer application • The connectivity chasms deepen • The rising cost of free telecommunications

  5. The Demands from CEO • Effective and Efficient • Products / Solutions must be effective to meet customers’ needs • The BSS/OSS’s operations must be efficient • BSS / OSS Always Already • BSS / OSS should be well organized/managed to meet the radical business changes

  6. What’s happening right now in CHT ? • NGN’s construction • the better services than before • Bundled Services • Enterprise Users • Highly Customerized • Residential Users • Digital Home • Digital Care • IT Governance • CAPEX / OPEX

  7. How Next Generation BSS/OSS Development ?

  8. The Implementation Stack Geographically Distributed Development CMMI-based Continuous Improvement Business-Oriented Framework NGOSS-based Service Management ITIL 8

  9. BPM Communication Vehicle GDD (CMMI) REQ, Project Mgt. Design, Testing Tools Model, Req, Design Develop Business Activity Monitoring Plan Implement Compose CEO, CIO, CTO Maintenance Plan & Manage ICT Assets Service Delivery Verification & Validation Operation Collaboration Service Support Management (ITIL) SOA (NGOSS)

  10. Graphically Distributed DevelopmentCMMI-based

  11. Graphically Distributed Development • CMMI • Focus on Management Level instead of Engineering Level

  12. TL TL TL TL Graphically Distributed Development Improvement • CONNECTING PEOPLE Request-based Branches Branches Branches Branches Branches Branches Measurements Requirement Mgt Change Mgt Project Closure Project Planning Project Monitor Control Project-based Quality Assurance Inconsistency Correction Plan

  13. Graphically Distributed Development • Apply IBM’s Solution Set (in Billing Solution) Analyst Architect Developer Tester Deployment Manager Rational Application Developer Rational Functional Tester Rational RequisitePro Rational Software Architect Tivoli Monitoring Rational Software Modeler WebSphere Integration Developer RationalManual Tester Tivoli Provisioning Rational Robot WebSphere Business Modeler & Monitor WebSphere Developer for z Rational Software Modeler Rational Performance Tester Tivoli Configuration Manager Rational PurifyPlus • Rational Unified Process • Rational ClearCase • Rational ClearQuest • Rational RequisitePro • Rational TestManager • Rational ProjectConsole • Rational Portfolio Manager Project Manager TEAM UNIFYING PLATFORM

  14. Business-Oriented FrameworkNGOSS-based

  15. Business-Oriented ArchitectureThe Solution Model • NGOSS (Next Generation Operations System & Software) • Driven and managed by TM Forum • www.tmforum.org • The TeleManagement Forum • Over 400 members • Telecom Operators • Equipment Vendors • Software Vendors

  16. Business-Oriented ArchitectureThe Solution Model • Application of Tools • As a process engineering tool (eTOM) • Re-use well defined, industrial strength processes • As a data engineering tool (SID) • Provide a common data dictionary • As an integration tool (TNA) • Define the touch points between applications • As an application tool (TAM) • Map the entire spectrum of Telecom Applications

  17. BPM CRM Service Resource Service 1 Service 6 Service 2 Service 3 Service 7 Service 4 Service 5 Service 8 Business-Oriented ArchitectureThe Solution Model HarmonizedSOA • NGOSS-based Evolution • Design a NOGSS-based BSS/OSS Solution Fulfillment Assurance Billing

  18. BPM CRM Service Resource Service 6 Service 5 Service 4 Service 7 Service 8 Service 3 Service 2 Service 1 Business-Oriented ArchitectureThe Solution Model Normalized BSS • NGOSS-based Evolution • Build a NGOSS-based Integration Re-Use Make Buy Buy Make Service Wrapping Service Wrapping Buy Make Re-Use Contract Adapter Contract Adapter Existing Service Existing Service Fulfillment Assurance Billing

  19. Business-Oriented Architecture CHT’s Practice --- Core NGOSS-based BSS Customer / Agent Product Manager Billing Manager Order Handling XOrder iPM Selling OneStop

  20. Service Spec. Service Spec. Resource Spec. Product Spec. Product Spec. Resource Spec. Product Lifecycle Management Product Manager Customer / Agent Customer Database CRM Layer Customer Order Resource Order Service Order Product Database Service Database Service Layer Resource Database Requirement Resource Layer 20

  21. How We Implement CHT SID Model SID Model Existing Business Model Class Library Source Code & DB Schema CHT-SID.xsd Modeling Tool & Converter IDE TOOL

  22. How We Implement Service Contract Customer Database Product Database Service Database Service Specification Design Feasibility Check Termination of Services Modify Service Access Points Deactivate Service Access Points Activation of Services Deactivation of Services Change Service Characteristics Activate Service Access Points Resource Database Modify Subscribers Finalize an Order Cancel an Order Resume an Order Modify Users Issue Product Order Lunch Product Offering

  23. Business-Oriented Architecture CHT’s Practice --- BSS Replacement XOrder iPM Customer / Agent Product Manager BSS 1 BSS 2 SVC 1 SVC 2 SVC 3 SVC 4 OneStop

  24. Business-Oriented Architecture CHT’s Practice --- FMC/NGN Services Customer / Agent Product Manager XOrder iPM XOrder BSS 4 BSS 3 BSS 1 OneStop BOPS SVC B SVC A SVC 3 SVC 4 SVC 1 SVC 2 SID-Adapter SID-Adapter SID-Adapter SID Adapter SVC 34 NGN

  25. Business-Oriented Architecture CHT’s Practice --- Ultimate Convergence Customer / Agent Product Manager XOrder iPM OneStop BSS 1 OneStop BSS 4 BSS 3 SVC 34 SVC 1 SVC 2 NGN SVC B SVC A NGN SID-Adapter SID-Adapter SID-Adapter SID Adapter

  26. Apply IBM’s Solution Set (in Billing Solution) Business-Oriented Architecture • Apply IBM’s SOA Solution (in Billing Solution) BAM

  27. Service ManagementITIL-based

  28. Service Management Service Operation Process

  29. Service Management ITIL Framework

  30. IT Dashboard Service Management

  31. Thank You!

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