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CQC: Our New approach Working together in partnership

Learn about the approach and role of the CQC in ensuring high-quality health and social care services. Explore the new operating model, key features, enforcement powers, and challenges faced by the CQC. Discover how ratings drive improvement and how the CQC works to keep people safe.

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CQC: Our New approach Working together in partnership

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  1. CQC: Our New approach Working together in partnership Lo-Anne Spink 21 May 2015 National Care Associations 1

  2. Our purpose and role Our purpose We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve Our role We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care 2

  3. New operating model Surveillance

  4. Improvement through regulation • The Mum Test • Is it good enough for my Mum? Responsive? Safe? Caring? Effective? Well led?

  5. Providers and the CQC • Providers are responsible for quality – the regulator can only check for it and influence practice • The ‘well-led’ question is vital – sustainable quality comes from the top • Registration for new applicants will be tougher, with new powers for ‘fit and proper persons’ • We will take tough enforcement action where needed • We must build confidence in the sector together

  6. Key features of the new approach • Robust and rigorous test at registration • Intelligent monitoring information to help determine the timing and focus of inspections • Provider Information Return • Thorough inspections by specialised adult social care inspectors with experts by experience and specialist advisers • Rating services as Inadequate, Requires Improvement, Good or Outstanding • Inspection frequencies • Encouraging services to improve or holding services to account

  7. Rationale for ratings • The public want information about quality presented in a way which is easy to understand • The Ofsted approach is seen as a model, though we recognise that some care providers are more complex than schools • Patients or the public may be interested in a particular service rather than a single global rating • Ratings should be a driver for improvement

  8. Being clear about quality • 8

  9. Our enforcement powers • Not an escalator – more than one power can be used

  10. CQC and keeping people safe • CQC’s main responsibility is to ensure providers of care have adequate systems in place and these are effectively implemented • This is not about process: safeguarding should prevent abuse, take action against those responsible, and learn lessons • Inspections will ask about safeguarding • CQC new responsibilities for Health and Safety of people who use services. • Market oversight • Our enforcement powers and the new regulations 10

  11. Key challenges for the CQC • Consistency • Credibility • Improving our processes • We still have a lot to learn and improve

  12. Some useful links http://www.cqc.org.uk/content/enforcement-policy http://www.cqc.org.uk/content/special-measures http://www.cqc.org.uk/content/regulations-service-providers-and-managers

  13. Thank you www.cqc.org.uk lo-anne.spink@cqc.org.uk 13

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