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How can monitoring & evaluating improve customer service for the staff, the zoo and the customer

This project explores how monitoring and evaluating processes can improve customer service for staff, the zoo, and customers. It discusses the benefits for employees, the zoo, and customers, emphasizing the importance of job satisfaction, skills development, compliance with laws, and customer satisfaction. Real-life examples are integrated to illustrate the impact of improvements in service quality on sales, customer loyalty, staff well-being, and overall customer experience.

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How can monitoring & evaluating improve customer service for the staff, the zoo and the customer

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  1. How can monitoring & evaluating improve customer service for the staff, the zoo and the customer M3 & D2

  2. M3 – Explaining how monitoring & evaluating improve customer service for the staff, the zoo and the customer • D2 – Analysing how monitoring & evaluating improve customer service for the staff, the zoo and the customer

  3. Improvements for Employees M3

  4. If Zoo staff are looked after…..

  5. If Zoo staff are looked after….. Will be interested in their job and feel less stressed Will gain JOB SATISFACTION Will learn new skills / promotion??? Will feel respected Generates good teamwork / rely on each other The Zoo MUST comply with Health and Safety Laws Think of REAL examples and add these into your work!!!

  6. Improvements for Chester Zoo M3

  7. By improving service this means…..

  8. By improving service this means….. Increases sales – new customers / more repeat customers Can rely on GOOD WILL Predict sales / plan budgets / expand New Exhibits??? Less staff issues to deal with Jobs are more secure Think of REAL examples and add these into your work!!!

  9. M3Improvements for the Customer Complete this work and you have achieved M3 

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