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How can monitoring & evaluating improve customer service for the staff, the zoo and the customer

How can monitoring & evaluating improve customer service for the staff, the zoo and the customer. M3 & D2. M3 – Explaining how monitoring & evaluating improve customer service for the staff, the zoo and the customer

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How can monitoring & evaluating improve customer service for the staff, the zoo and the customer

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  1. How can monitoring & evaluating improve customer service for the staff, the zoo and the customer M3 & D2

  2. M3 – Explaining how monitoring & evaluating improve customer service for the staff, the zoo and the customer • D2 – Analysing how monitoring & evaluating improve customer service for the staff, the zoo and the customer

  3. Improvements for Employees M3

  4. If Zoo staff are looked after…..

  5. If Zoo staff are looked after….. Will be interested in their job and feel less stressed Will gain JOB SATISFACTION Will learn new skills / promotion??? Will feel respected Generates good teamwork / rely on each other The Zoo MUST comply with Health and Safety Laws Think of REAL examples and add these into your work!!!

  6. Improvements for Chester Zoo M3

  7. By improving service this means…..

  8. By improving service this means….. Increases sales – new customers / more repeat customers Can rely on GOOD WILL Predict sales / plan budgets / expand New Exhibits??? Less staff issues to deal with Jobs are more secure Think of REAL examples and add these into your work!!!

  9. M3Improvements for the Customer Complete this work and you have achieved M3 

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