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NG 9-1-1 and EMS

NG 9-1-1 and EMS. NG 9-1-1: What we understand. Multi-media input Technology driven 9-1-1: not just one place, but instead a node in a network/system Better information improves safety. NG 9-1-1: What we understand. NG initiative and platform creates opportunity for standardization

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NG 9-1-1 and EMS

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  1. NG 9-1-1 and EMS

  2. NG 9-1-1: What we understand • Multi-media input • Technology driven • 9-1-1: not just one place, but instead a node in a network/system • Better information improves safety

  3. NG 9-1-1: What we understand • NG initiative and platform creates opportunity for standardization • Multiple models are possible (even more than currently, as information flows improve)

  4. NG 9-1-1: What we understand • Transmission / dissemination of information is better; greater potential • Open / portable

  5. EMS Issues / Challenges • Limited understanding other responders’ roles/priorities, in general and at specific incidents • Oversight/jurisdiction of 9-1-1 center • Limited understanding of EMS • No Emergency Medical Dispatch (EMD)

  6. EMS Issues / Challenges • Inappropriate consumption of resources • No patient • No patient needs • Public expectation • Lack of understanding

  7. EMS Issues / Challenges • Lack of call information from PSAP • Dispatch center • Provider • Emergency Department (ED) • Resource [limited] allocation • Often mismatched

  8. EMS Issues / Challenges • Lack of real-time awareness of hospital facility capabilities/capacity • Acknowledge political/attitude issues • Data availability for evaluation and research

  9. EMS Issues / Challenges • Tradition; ‘cause that’s the way we do it • Often low experienced, low education personnel make complex decisions • Lack of supporting research for much of what we do

  10. EMS Issues / Challenges • Adequate staffing, including PSAPs and dispatch • Expertise / training • Experience • Manpower / # • Volunteers in the field • Funding • Ability to manage what we have, much less more?

  11. EMS Issues / Challenges • Incomplete / inaccurate, not up-to-date factual information about patients and their needs • Keeping information straight • Assigned to correct patient

  12. Opportunities via NG 9-1-1 • Information sharing – breaking silos • More incident information to all responders about others’ issues • Education for all responders as NG 9-1-1 is developed

  13. Opportunities via NG 9-1-1 • Cost-sharing / resource sharing • Decrease territory issues via service mandate / funding • (may require public education, changing standard / expectations)

  14. Opportunities via NG 9-1-1 • Collect and provide more/more accurate information • Multimedia • Possibility of caller-responder communication • Video instructions to caller

  15. Opportunities via NG 9-1-1 • Opportunity to engage the public • Additional linkages to other-than-typical responders • Social work • Health department • Public transportation

  16. Opportunities via NG 9-1-1 • Make the information flow: get it and disseminate it • All about the situation / sense of the scene • Vehicle telematics; multimedia • Responders and EDs • X-jurisdictional / discipline information sharing

  17. Opportunities via NG 9-1-1 • Improve up-flow capabilities (e.g., from EDs to the field) • Deliberate design/architecture to support evaluation and research • Linkages • Data elements / searchable features • More than an afterthought

  18. Opportunities via NG 9-1-1 • Ability to transform data to information • Educational tools • Evaluation • Feedback • New changes to system

  19. Opportunities via NG 9-1-1 • Proactive transmission of decision support tools to the field • Ability to receive patient-specific information from storage devices • Phone • Smart card

  20. What can we do? • White hat issue: we’re in. • Policy / position statements • Communiqué to members • Assist with education • Remind developers of EMS diversity (reality check)

  21. Consensus • On the concept: we have it. • On the specifics: • Need champions • Need uniform talking points

  22. Making a Difference • Seamless transfer/sharing of information • What’s the situation? • Who else is going? • Who else can? • Stable platform • All the way to the ED

  23. Making a Difference • Multimedia input, specifically text • Social networking “compliant” • Vehicle telematics • Meaningful / predictive information

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