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9-1-1 PROGRAM

9-1-1 PROGRAM. Answering the Call In An Internet World. 9-1-1 Advisory Council May 11, 2005. VoIP (Voice over Internet Protocol). Provides ability to use high speed broadband Transforming the way we communicate Replacing primary phone with VoIP service Consumers need solutions.

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9-1-1 PROGRAM

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  1. 9-1-1 PROGRAM Answering the Call In An Internet World 9-1-1 Advisory Council May 11, 2005

  2. VoIP (Voice over Internet Protocol) • Provides ability to use high speed broadband • Transforming the way we communicate • Replacing primary phone with VoIP service • Consumers need solutions

  3. NENA Objective • Rather than continuing to develop more ad-hoc, patchwork, short-term solutions to force new technologies to work within an aging 9-1-1 infrastructure, the far better alternative is to transform today’s 9-1-1 technology with new, innovative, and more flexible solutions for public safety that meet current needs with appropriate long term solutions, and provides a robust platform upon which to build solutions to future challenges.

  4. Montana Objective • Rather than fund dozens of stovepipe systems, the State is pursuing funding for a uniform and standard E9-1-1 network, thereby reducing overall investment by eliminating duplication.

  5. IP enabled 9-1-1 If the public safety agencies want to effectively service these calls, equipment throughout the 9-1-1 system will have to evolve to IP (Nena VoIP Operations Committee Work Group)

  6. Congress - FCC • 1999 - Wireless Public Safety Act of 1999 • 2004 - The Enhanced 9-1-1 Act of 2004 • National Program Office • FCC Order expected May 19

  7. VoIP Calls • Local (Fixed) - VoIP customer places a call from a fixed location within an ILEC exchange area & telephone number.

  8. VoIP • Foreign Exchange (fixed) – VoIP customer places a call from a fixed location outside of the PSAP boundary normally served by the customer’s telephone number.

  9. VoIP • Nomadic – VoIP customer calls from anywhere that the customer has access to a broadband Internet service

  10. Traditional 9-1-1 services • 40 year old architecture • Limited functionality • Not set up for mobility • Will not handle innovative features

  11. Reason to Implement • Current networks not compatible with VoIP • Lower costs • Reduces complexity

  12. Technical Challenges • VoIP users can: • Select the area code of their choice • Use an internet phone anywhere a broadband connection is available • Use devices or services that can make a phone call but not have a phone number

  13. Technical Challenges • VoIP users can: • Connect over a variety of technologies • DSL • Cable modem • Wireless • Satellite • Connect at multiple geographical locations

  14. Phases of Deployment • I1- Immediate methods for VoIP • Route VoIP calls to the correct PSAP outside the current E911 system network. • May provide ANI • No ALI

  15. Phases of Deployment • I2 – Migratory VoIP • Route VoIP into current E9-1-1 systems to the correct PSAP with ANI and ALI • Accommodates fixed and nomadic with MSAG valid location information • Nomadic user location either through automated process or user input via a service prompted web based form

  16. Phases of Deployment • I3 – IP based full E9-1-1 Solution – (NG9-1-1) • Enable end to end IP based E911 design, supporting VoIP originated call delivery and the transition of current wireline and wireless service providers to IP interface

  17. Traditional network- • Service providers need interconnection to: • Incumbent LEC selective routers • Master Street Address Guide (MSAG) • ALI database uploads • Solution: • Third party telecommunications provider to connect to the network • Coordination between many participants

  18. Three Structures for NG9-1-1 ILECs Current E9-1-1 System CLECs CAD MSCs PSAP IP Net Mapping Enterprise VoIP General Internet Radio VoI (some in place)

  19. Three Structures for NG9-1-1 ILECs Current E9-1-1 System CLECs CAD MSCs PSAP IP Net Mapping General Internet Enterprise VoIP Radio VoI (some in place)

  20. Three Structures for NG9-1-1 ILECs Current E9-1-1 System CLECs CAD MSCs PSAP IP Net Mapping General Internet Enterprise VoIP Radio VoI (some in place)

  21. NENA Future Path Plan: ILECs Many Other Emergency Services Providers CLECs MSCs E9-1-1 IP Net CAD Mapping Enterprise VoIP General Internet Radio VoI Really Secure Firewall ?

  22. Service Providers • Ensure 9-1-1 calls reach emergency responders • Work with PSAPs in a region • Work toward 9-1-1 Solution using existing 9-1-1 networks • Support Advance Solutions • Support 9-1-1 funding • Educate

  23. Consumer Challenges • Phones have the functionality and appearance of conventional telephones

  24. Statewide E911 & Wireless Network(Next Generation) • IP ready • Full 9-1-1 functionality for ALL VoIP services (I3) • Total IP protocols and logic • Dynamic location records • Ability to handle: • Nomadic • Fixed (Local and FX) • Ahead of the technology curve

  25. VoIP

  26. What’s Next • Camera phones • Text messaging • Video from crime scene • Load balancing • Disaster recovery

  27. Bottom Line • Offers the opportunity to increase robustness and decrease costs of 9-1-1 network components

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