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Emergency Department Radio Overview. Harvey (Jay) Porter, III Tidewater Regional EMS Council EMS Education and PI Coordinator June 2009. Course Objectives.
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Emergency Department Radio Overview Harvey (Jay) Porter, III Tidewater Regional EMS Council EMS Education and PI Coordinator June 2009
Course Objectives • Upon completion of this course the student will be able to describe the role of the Tidewater EMS Council and regional EMS radio communications • Upon completion of this course the student will be able to describe the contents of an EMS radio report and how to properly answer an EMS radio report • Upon completion of this course the student will be able to describe the uses of the HEAR, COR and VHA (VHF) radio systems
Tidewater EMS Council • 501 (c) (3) non-profit organization • Board of Directors appointed by jurisdictions and several organizations • Funding mostly through contracts • Committees, supported by TEMS staff members, identify needs, advise the board & carry out programs as agreed • Workgroups help committees
TidewaterEMS Region • Over 6,000 EMS Providers (2,500 ALS) • Over 65 EMS agencies
Other Means of Contacting ED • Cell Phones • Landline Phones
Purpose of the Radio • Notify ED of incoming patients • Notify the ED of need for special resources • Notification and coordination of a MCI event • Obtain orders from physician to treat the patient • Ask questions and obtain assistance if unsure
Who Answers the Radio • Nurse? • ED Tech? • ED physician? • Determined by individual facility
Ideal BLS Radio Report • Identification • Agency & Unit Number • Certification Level & Last Name of Caller • Patient Information • Age • Sex • Primary Complaint
Ideal ALS Radio ReportWould Include the Following • Treatment • Given prior to EMS arrival • Given by EMS • Response (good or bad) • Provider may ask for, or be given orders • Estimated Time of Arrival to ED
Ideal Radio Report • The Report you should be receiving should paint a picture in your mind of the patient or patients that are being transported to your ED
Answering the Radio • Identify yourself along with your level of training (i.e. nurse, physician, tech) • If the technician asks for a physician, do not take offense • Write down info that is given via the radio • If you do not hear or need clarification, ask for the information again.
It Is Important To Relay The Information • Relay report information to physician for any further requests for meds, treatments etc. • If a request for treatment or orders is received ensure doctor is notified
Other Factors Influencing Report • HIPPA • FCC Regulations • EMS Agency policies • Hospital policies • Patient demeanor • Technician experience
All Radio Transmissions may be recorded and can be pulled for review if needed.
All Radio Traffic Should Be: • Polite • Clear • Concise, but contain enough information to clearly describe injury/illness • Free of any patient identifiers Professional Courtesy!
Questions Tidewater EMS Council, Inc. 6353 Center Drive Suite #101 Norfolk, VA 23502 (757) 963-0632 www.tidewaterems.org