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Emergency Department Radio Overview

Emergency Department Radio Overview. Harvey (Jay) Porter, III Tidewater Regional EMS Council EMS Education and PI Coordinator June 2009. Course Objectives.

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Emergency Department Radio Overview

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  1. Emergency Department Radio Overview Harvey (Jay) Porter, III Tidewater Regional EMS Council EMS Education and PI Coordinator June 2009

  2. Course Objectives • Upon completion of this course the student will be able to describe the role of the Tidewater EMS Council and regional EMS radio communications • Upon completion of this course the student will be able to describe the contents of an EMS radio report and how to properly answer an EMS radio report • Upon completion of this course the student will be able to describe the uses of the HEAR, COR and VHA (VHF) radio systems

  3. Tidewater EMS Council • 501 (c) (3) non-profit organization • Board of Directors appointed by jurisdictions and several organizations • Funding mostly through contracts • Committees, supported by TEMS staff members, identify needs, advise the board & carry out programs as agreed • Workgroups help committees

  4. TidewaterEMS Region • Over 6,000 EMS Providers (2,500 ALS) • Over 65 EMS agencies

  5. Hospital Emergency Administrative Radio (HEAR)

  6. Coronary Observation Radio (COR)

  7. VHHA Radio 700 Mhz

  8. Agency Radios 800 Mhz

  9. Other Means of Contacting ED • Cell Phones • Landline Phones

  10. Purpose of the Radio • Notify ED of incoming patients • Notify the ED of need for special resources • Notification and coordination of a MCI event • Obtain orders from physician to treat the patient • Ask questions and obtain assistance if unsure

  11. Who Answers the Radio • Nurse? • ED Tech? • ED physician? • Determined by individual facility

  12. Ideal BLS Radio Report • Identification • Agency & Unit Number • Certification Level & Last Name of Caller • Patient Information • Age • Sex • Primary Complaint

  13. Ideal ALS Radio ReportWould Include the Following • Treatment • Given prior to EMS arrival • Given by EMS • Response (good or bad) • Provider may ask for, or be given orders • Estimated Time of Arrival to ED

  14. Ideal Radio Report • The Report you should be receiving should paint a picture in your mind of the patient or patients that are being transported to your ED

  15. Answering the Radio • Identify yourself along with your level of training (i.e. nurse, physician, tech) • If the technician asks for a physician, do not take offense • Write down info that is given via the radio • If you do not hear or need clarification, ask for the information again.

  16. It Is Important To Relay The Information • Relay report information to physician for any further requests for meds, treatments etc. • If a request for treatment or orders is received ensure doctor is notified

  17. Other Factors Influencing Report • HIPPA • FCC Regulations • EMS Agency policies • Hospital policies • Patient demeanor • Technician experience

  18. All Radio Transmissions may be recorded and can be pulled for review if needed.

  19. All Radio Traffic Should Be: • Polite • Clear • Concise, but contain enough information to clearly describe injury/illness • Free of any patient identifiers Professional Courtesy!

  20. Questions Tidewater EMS Council, Inc. 6353 Center Drive Suite #101 Norfolk, VA 23502 (757) 963-0632 www.tidewaterems.org

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