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Improving Workforce Skills for Enhanced Quality in Extra Care Setting

Explore the impact of staff quality on Extra Care services and delve into employee and customer engagement. Identify key characteristics of top care workers, examine the role of organizational culture, and discuss ways to collectively influence workforce quality.

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Improving Workforce Skills for Enhanced Quality in Extra Care Setting

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  1. Improving Quality through Improving Workforce Skills Dr Heather Colbeck GCS Business Development Director

  2. The role of staff in the Extra Care setting?

  3. Projected increase in the number of older people in England 2012-2030, percentage change Source: Institute of Public Care, “Where the heart is…a review of the older people’s home care market in England”. October 2012.

  4. National issues LA £ Personalisation & direct payments Pressure on NHS, A&E, bed blocking Unequal past distribution £ Want flexibility & staying in own home Residential care is expensive and institutionalising.

  5. The workforce?

  6. Question 1 To what extent does the quality of an Extra Care service depend on the quality of the care staff? (or not?) (and why?)

  7. Question 2 Is employee engagement more important than customer engagement? (how do we measure and maximise it?)

  8. Question 3 What are the top five characteristics of the best care workers? (how should we select for these?) (can we train for them?) (what motivates the staff?)

  9. Question 4 Does organisational culture influence staff quality or vice versa? What role does/should supervision play? (what characteristics do we need in our managers/team leaders?) (can we train for these?)

  10. Question 5 How can we collectively influence the quality of this workforce? skillsforcare.org.uk Practical toolkits, workforce development fund, I Care Ambassadors.

  11. Thank you. Enjoy the rest of your day. Heather.colbeck@guinness.org.uk

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