Pride Performance Possibilities

2. PridePerformancePossibilities XXXX President, Consumer Healthcare North America

3. Greatest Impact on Wicked Problems? • Red Cape: Can stop “bad” things. • Green Cape: Can grow “good” things. • To make the most difference in your business, which would you choose?

4. AI: An Alternative to the Red Cape PROBLEM SOLVING APPRECIATIVE INQUIRY • Identify problem • Conduct root cause analysis • Brainstorm and analyze solution • Plan action and “solution” to fix problem • Appreciate the best of “what is” • Imagine “what might be” • Grow visions and energy for ideal future • Co-create and innovate into that vision Assumption: organisations are problems to be solved Assumption: organisations are places of infinite potential

5. BEAT Summit Objectives • Discover the core strengths and values of Consumer Healthcare’s culture when we are at our best • Create challenging and inspiring dreams of what CHUS could become • Take decisions about what to strengthen or change • Take action together to make this happen Four distinct phases over 4 days

6. 4 Phases Over 4 Days…. Monday pm Tuesday am Discovery – exploring all our stories of success, the core strengths and values of Consumer Healthcare’s culture when we are at our best—that is, the “positive core” we want to keep and build on as we look to create an even higher-performance organization for the future. Our “data set” for the entire summit.

7. 4 Phases Over 4 Days…. Tuesday pm Wednesday am Dream- collectively envision the ideal culture we want to create—the one characterized by Pride, Performance, and Possibilities.

8. 4 Phases Over 4 Days…. Wednesday am Thursday am Design- the day-to-day relationships, processes, systems, services, and operations we need to ensure the new culture thrives

9. 4 Phases Over 4 Days…. Thursday pm Destiny- deploy a set of actions, key initiatives, implementation processes, and simple commitments to actively move us in the direction of our shared aspirations.

10. Style of This Summit • Noisy, busy, and action packed • Reflective, slow, and more thoughtful • 800, 160, 80, 8, 2 • Golden opportunity – All voices • Building momentum – from ideas to action

11. Your Guidebook for the 4 Days • Contains detailed instructions and guidance for everything we are going to do together • Limits the amount of complicated briefing our facilitators do – allowing more time for the really important stuff – listening to each others’ stories and ideas. • Allows us to work anywhere in the main room and in breakouts and still keep a check on what is expected • A Recipe – often best to read through once before jumping in • Your record – scribble, note, collect, make it your own

12. Additional Support Facilitation Team • Jim Ludema, Benedictine University (Chicago) • xxx, GSK IT Talent Management and OD (Philadelphia) • Bernard Mohr, Innovation Partners International (Portland, Maine) • xxx, CHNA Sales Training and Development (Pittsburgh) • Caryn Vanstone, Ashridge Consulting (UK) • xxx, CHNA HR and OD (Pittsburgh) • xxx, GSK Executive and Leadership Development (UK) • xxx, GSK Talent Management (Philadelphia) • xxx, GSK Organization Development (UK) • xxx, GSK Executive and Leadership Development (UK) • Neil Samuels, Profound Conversations, LLC (Chicago) • Dianne Mairone, GSK CH Leadership and OD (Philadelphia) Graphic Artists • Mariah Howard, (San Francisco, Ca) • Michelle Boos-Stone, Gecko Graphics (Long Beach, Ca)

13. One Ground Rule Everyone in this room is a fully functioning adult making informed choices about how to participate.

14. PridePerformancePossibilities Let’s Get Started!

15. Learning from Stories of ExcellenceOpening Conversation in Pairs Activity #1 (Page 9) • 1 to 1 conversations • A “interviews” B – 50 minutes • B “interviews” A – 50 minutes • Real events, real stories • Trust what comes to mind • Storytelling rather than analysis • Take good notes, especially quotes • Be rigorous and have fun Be ready to start at 4:30

16. Learning from Stories of Excellence Activity #1 (Page 9) 60 55 05 Sorry! Time’s Up!… 50 10 Swap: B talks… A listens. A talks… B listens. 45 15 20 40 35 25 30

17. PridePerformancePossibilities How were those conversations?

18. Please Move Next Door

19. PridePerformancePossibilities Welcome Back

20. Reconnection Spend 5 minutes talking to the person next to you about what happened yesterday and your hopes for today.

21. Working in Groups • Be as structured or as fluid as you feel comfortable • And– make sure everyone can contribute at their best and you are always on time • Sometimes allocating roles with the group helps when doing complex tasks • Discussion Facilitator • Recorder • Timekeeper • Reporter • See Page 8 for details

22. Discovering the Resources in Our Community • Working in your table group • Assign roles if you wish to • Working from your interview notes from yesterday • Share highlights of what you learned about your partner and what would make this event very special, including your own contribution to that success • We will hear from some of the tables • Watch your time – timekeeper…. Activity #2 (Page 15) Deadline for completion:9:10

23. Discovering the Resources in Our Community Activity #2 (Page 15) 60 55 05 Sorry! Time’s Up!… 50 10 45 15 20 40 35 25 30

24. Hearing from the Groups • What do we have in the room? • The best that could happen during these three days? • You at your best here?

25. Identifying Our Positive Core of Strengths- Our Heartbeat Activity #3 (Page 16) • Read all the instructions first, assign group roles if you wish • Hear from everyone, share the stories and do justice to their richness • Brainstorm all of the “root causes of success” you found in the stories • Choose 5-7 you feel are most important • Choose one story you think best illustrates some aspect of a culture of Pride, Performance and Possibilities • Capture the “essence” • Take a break • Manage your time – timekeeper…. Deadline for completion:11:15

26. Identifying Our Positive Core of Strengths- Our Heartbeat Activity #3 (Page 16) 60 12 55 11 1 05 Sorry! Time’s Up!… 10 50 10 2 Complete Activity By: 45 9 15 3 4 20 40 8 7 35 5 25 6 30

27. Hearing from the Groups • What did you discover?

28. Please Make Your Way to Lunch Back at 1:15 and sit anywhere

29. PridePerformancePossibilities Welcome Back

30. What Are We Discovering?

31. Now We Start to Dream!

32. The Power of Dreams • Images of the future matter • Rare chance to imagine the future together • Most powerful dreams are rooted in the best of our past – grounded in reality • Grow our dreams from this morning’s discoveries

33. We Create What We Imagine Power Lies In Our Image Of The Future

34. Positive Image Positive Action POWERFUL PLACEBO Antibiotics Placebo Cough Syrup Cough Syrup 30-60% of the efficacy of drug treatment derives from the patient’s belief that it will work

35. Positive Image Positive Action THE PYGMALION EFFECT The image that the teacher hold’s of a student is a more powerful predictor of a child’s performance than IQ scores, home environment, or past performance.

36. Positive Image Positive Action

37. How To Mess With Your Friend’s Golf Game. AFFIRMATIVE CAPABILITY Be ‘helpful’ and tell him to: “Watch out for the woods!”

38. HIGH PERFORMING + 6:1 ratio of positive– (strength-based and opportunity) focused dialogue to negative (deficiency focus) dialogue. +2:1 ratio of inquiry (learning focused questions) versus advocacy (closed positions) type conversation. LOW PERFOMING 1:3 ratio: one positive statement in the team for every three deficiency focused statements. 1:20 ratio: one inquiry (open-learning type questions) for every twenty remarks based on advocacy. Losada’s Research on Business Teams Note: Performance as measured by profitability, customer satisfaction, and evaluations by superiors, peers, and subordinates. Fredrickson, B. L., & Losada, M. (2005). Positive affect and the complex dynamics of human flourishing. American Psychologist, 60 (7), 678-686.

39. Mednick’s Remote Associates Test Mower Atomic Foreign ? global-local visual processing The Value of Positive Emotions • intellectual resources • develop problem-solving skills • learn new information • physical resources • develop coordination • develop strength and cardiovascular health • psychological resources • develop resilience and optimism • develop sense of identity and goal orientation • social resources • solidify bonds • make new bonds Barbara L. Fredrickson; The American Scientist, 2003 July–August; p. 333

40. Our Dreams of the Ideal Empowered Culture of Pride, Performance, and Possibilities Activity #4(Pages 19-21) • In Breakout rooms • Read the whole exercise through once, check with your group colleagues that you understand all of the steps • Ask if you are unsure about anything • Be BOLD, ambitious, specific and detailed in your “dream” Consumer Healthcare • Watch your time – be respectful to each other by being on time Be back here by 4:15

41. Breakout Rooms Red = Delfino 1 Blue = Delfino 2 Yellow= Lando 1 Orange = Lando 2 Green = Stay Here

42. What Caught My Eye During the Dreams? • As you watch each performance, make notes for yourself about what really caught your eye. • What came to life and made you most excited about the future of Consumer Healthcare? • What was really new and innovative? • What would you choose to put energy into bringing to life? Activity #5 (Page 22)

43. Dinner at 6:30 See you tomorrow at 8 – sit anywhere

45. PridePerformancePossibilities Welcome Back

46. How’s it going for you? Highlight from yesterday? What am I learning? How am I going to contribute today? Reconnection Turn to the person next to you and briefly talk about:

47. More Dreams, More Possibilities

48. Remember… • As you watch each performance, make notes for yourself about what really caught your eye. • What came to life and made you most excited about the future of Consumer Healthcare? • What was really new and innovative? • What would you choose to put energy into bringing to life?

49. Moving From:

50. To: