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Response rates and disposition coding. PHC 6716 June 8, 2011 Chris McCarty. RDD Telephone Disposition Codes. I = Complete interview (1.1) P = Partial interview (1.2) R = Refusal and break-off (2.10) NC = Non-contact (2.20) O = Other (2.30)
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Response rates and disposition coding PHC 6716 June 8, 2011 Chris McCarty
RDD Telephone Disposition Codes I = Complete interview (1.1) P = Partial interview (1.2) R = Refusal and break-off (2.10) NC = Non-contact (2.20) O = Other (2.30) UH = Unknown if household/occupied HU (3.10) UO = Unknown, other (3.20) e = Estimated proportion of cases of unknown eligibility that are eligible
Types of rates • Response Rate (RR) = Proportion of cases interviewed of all eligible cases • Cooperation Rate (COOP)= Proportion of cases interviewed of eligible cases contacted • Refusal Rate (REF) = Proportion of eligible sample that refused • Contact Rate (CON) = Proportion of eligible sample where a household was reached
What gets reported? • It is rare to see anything other than the response rate reported • Occasionally people will report the cooperation rate • This is often reported when the response rate is low
AAPOR Response Rates I = Complete interview (1.1) P = Partial interview (1.2) R = Refusal and break-off (2.10) NC = Non-contact (2.20) O = Other (2.30) UH = Unknown if household/occupied HU (3.10) UO = Unknown, other (3.20) e = Estimated proportion of cases of unknown eligibility that are eligible
Calculating e • e is an estimate of the proportion of non-contacts that are eligible • Its calculation depends on survey design and execution • There are a number of ways it can be calculated • Some people just make assumptions about e • http://www.aapor.org/pdfs/erate.pdf
Comparison of response rates for May 2011 CCI RR1 11.1 RR2 11.1 RR3 12.9 RR4 12.9 RR5 16.2 RR6 16.2
Exceptions to AAPOR Disposition Codes • In some cases AAPOR codes may not be detailed or descriptive enough to allow for exceptional circumstances with sample • If possible AAPOR codes should be used • If new codes must be used they should aggregate to existing AAPOR codes
Last versus Final Dispositions • Last Disposition is actually the “most recent disposition” • Final disposition requires a rule for evaluating call history • There are no firm standards for evaluating call history • Research suggests that the difference is trivial
Last versus Final Dispositions --Research For most recent call: Rule 1: Business always coded as business Rule 2: No eligible respondent always coded as no eligible respondent Rule 3: Disconnected number previously coded as no answer or temporary phone problem always coded as disconnected number Rule 4: Fax/data line previously coded as no answer or temporary phone problem always coded as Fax/data line Rule 5: Non-working number previously coded as a temporary phone problem always coded as a non-working number
Council of American Survey Research Organizations (CASRO) Disposition Codes and Response Rates
Example response rates • BRFSS Response rates by state (page 32): ftp://ftp.cdc.gov/pub/Data/Brfss/2010_Summary_Data_Quality_Report.pdf • Quinnipiac polls: • http://www.quinnipiac.edu/x271.xml
What affects Response Rates? • Maximum call attempts • Maximum number of refusal callbacks • Fielding time • Rotation of calls across day of the week and time of day • The population surveyed • Survey length • Sample quality • Listed versus random-digit dial • Salience of survey topic to respondent
Variables in model used to predict response rate across 205 surveys
Ways people overstate response rates • Pre-screening samples incorrectly (e.g. removing persistently unavailable numbers) • Unreasonable calculations of e • Purchasing RDD sample from higher density banks
Response rates with lists • When sampling from a list most of these rules must be modified • The fundamental question is “Who is eligible?” • If being on the list makes them eligible then they are
Analyze the effects of non-response • If you have information about all potential respondents, compare respondents to non-respondents • Compare converted refusals to non-refusals • Compare early responders to late responders