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snt-world

Managed IT Operations. Basis Managed Desktop Services. www.snt-world.com. 1. Three Service Levels (Gold – Silver – Bronze) Uniform Standards (Hardware & Software) Procurement / Provision / Leasing Standard Hardware (Desktop / Laptop)

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snt-world

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  1. Managed IT Operations Basis Managed Desktop Services www.snt-world.com 1

  2. Three Service Levels (Gold – Silver – Bronze) Uniform Standards (Hardware & Software) Procurement / Provision / Leasing Standard Hardware (Desktop / Laptop) Basis Software Products (Operating system and max. 8 applications) Lifecycle Services / Operational Management Installation and Start Up Support / Service Help Desk On-site Hardware Servicing (field service) Remote Software Support (software distribution) Dismantling/Disposal MDS-Lifecycle Overall Responsibility 2

  3. We don‘t just supply the product, but also take • responsibility for it throughout its entire life cycle. • Standardized Client Configurations • Measurable Service Level Agreements • Documentation of Installed Assets Replacement with upgrade to new standard without increase in the monthly cost base 3

  4. Service Levels Overview of Solutions Bronze • 8:00–17:00 • – Silver • 6:00–20:00 • – Gold 6:00–20:00 6:00–20:00 Service Time Monday-Friday Saturday Provision Order until Supply “end-to-end“ within 10 days 8 days 6 days • Installation/Start Up Within • Hardware • Software 5 days 2 days 3 days 1 day 2 days 0.5 days • Troubleshooting • (Break down/Fix) • Reaction Time • Recovery < 8 h < 16 h < 4 h < 8 h < 1 h < 6 h 4

  5. Basis Hardware Product Overview of Solutions Desktop HP DC5800 SFF, dual core 218, 2GB, 160GB, no floppy, DVD-RW, Intel GMA 3000, keyboard, scroll mouse, MS Windows downgrade XPP Monitor L1710 17“ LCD-monitor, or L1908W 19“ wide LCD-monitor • Laptop HP 5670 dual core, 15.4“ WXGA, 2GB, 160GB, DVD-RW, Bluetooth 2.0+, Gbit-Ethernet, 802.11a/b/g, basic docking station, MS Windows downgrade XPP Basis Software Product Operating System Microsoft Windows XP Professional • Applications MS Office Prof. 2007; MS Internet Explorer; MS Media Player; WinZip; Acrobat Reader; SAP GUI; Antivirus Client. 5

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