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Elevating Customer Service for VIP Clients

Discover the latest trends in VIP services for airlines, hotels, and car rental industries. Learn how to differentiate your service with the "WOW" factor, loyalty programs, and exclusive offerings for the 1%. Presented by industry experts. Stay ahead with dedicated VIP counselors, exclusive travel experiences, and personalized visits. Elevate your customer experience today!

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Elevating Customer Service for VIP Clients

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  1. Differentiating VIP Service - Adding the “WOW” Factor to your Service” BWBTA - July 2014 Presented by Tinu Ige, Perq Soleil

  2. Past • Great service for the price of a ticket • Current- Cooperation • Loyalty programs • Concierge services (car, hotel, airline) • Future – Convergence • Ultra service for the 1% • Apartment-sized space on aircraft • Single source for service VIP Service Trends

  3. TMC Services VIP Executive Service Platform (Concierge) • Dedicated or designated '24/7 VIP counselors • Reconfirmation of air, car, hotel bookings • Frequent flyer services • Flight upgrades, waitlist clearance • Companion travel bookings • Sold out' hotel resolution TMC Industry

  4. Can “flying” be fun? Hidden level of ‘truly VIP service” • First Class Travel o Premium Chauffeur Drive o Inflight experience • Business Class Travel o Airport experience o In flight experience • Economy Class Travel o Family experience o Mood lighting Airline Industry

  5. 24 hour concierge service • Premier access to unique occasions and events • Guest profile maintenance, allowing for personalized visits • Complimentary luxury hotel car access • Club lounge • Business Center /Comp Wi-Fi • Flexible check-in / check-out Hotel Industry

  6. Morning coffee or water • Morning paper • Meet and greet • $11M insurance on for clients • Reconfirmation for all bookings • Phone app • Background checks • Driving record • VIP agents Car Service Industry

  7. Loyalty Club Membership with Elevated Status • Upgrades • VIP Service • Meet & Greet • Rewards • Counter By-Pass/ Expedited Service at airports • Delivery to the client office • Luxury/ Exotic Vehicle Selection • Dedicated Account Managers for assistance with special requests and resolution of account concerns Car Rental Industry

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