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WEST REDCAR COMMUNITY SATISFACTION SURVEY 2004

WEST REDCAR COMMUNITY SATISFACTION SURVEY 2004. The survey model, and results obtained NESS North East Workshop 25 June 2004. Background. Initial Sure Start ‘user satisfaction survey’

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WEST REDCAR COMMUNITY SATISFACTION SURVEY 2004

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  1. WEST REDCARCOMMUNITY SATISFACTION SURVEY 2004 The survey model, and results obtained NESS North East Workshop 25 June 2004

  2. Background • Initial Sure Start ‘user satisfaction survey’ • Questionnaire developed over previous surveys elsewhere, but adapted as necessary to local circumstances/information needs • Fieldwork carried out by independent market research interviewers • With parents of under 4’s in area • 147 random, representative street interviews (approx. 20% of relevant households) + 17 specifically targeted

  3. Area Base: all respondents (147)

  4. Gender Base: all respondents (147)

  5. Age group Base: all respondents (147)

  6. Profile of the children • Respondents have, on average, 1.0 children under 4 and 2.3 children in total • 42% have a baby of one or under; 8% only have a baby of this age (therefore very new to parenting) • 31% have only under 4’s; 69% have older children as well • 16% also have secondary age children or older

  7. How long living in the area Base: all respondents (147)

  8. Nature of household Base: all respondents (147)

  9. Paid employment Respondent personally Anyone in household Base: all respondents (147)

  10. Do your under 4’s attend nursery or playgroup? Base: all respondents (147)

  11. Do you attend a parent and toddler group? Base: all respondents (147)

  12. Do you use a library to get books for your under 4’s? Base: all respondents (147)

  13. Do you read to your under 4’s ona regular basis? Base: all respondents (147)

  14. Which GP practice/health centre do you use? Base: all respondents (147)

  15. Do you have any children at primary school? Base: all respondents (147)

  16. Satisfaction with the area as a place to bring up children Base: all respondents (147)

  17. Satisfaction with … Base: all respondents (147)

  18. Overall satisfaction with services available for young children in the area Base: all respondents (147)

  19. Are things better or worse for children in the area now, compared to a year ago? Base: all respondents (147)

  20. Heard of Sure Start? Base: all respondents (147)

  21. Have you used the Sure Start creches? Base: all respondents (147)

  22. Prepared to pay to use a creche? Base: all respondents (147)

  23. Summary of reach Base: all respondents (147)

  24. Conclusions (1) • 98% awareness and 52% usage –very positive results • Satisfaction with services for young children is high • And things are perceived to be improving

  25. Conclusions (2) • Some specific things to consider: • Is parent and toddler group provision sufficient? • Is speech & language support provision sufficient? • How to improve outdoor play opportunities • What can be done to help boost employment? • How can the other half be attracted to access services? • Can the programme effectively keep track of new entrants to the area? • Does the programme have effective links with the range of schools and GP practices being used? • Can anything be done to support the use of books among refugee families?

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