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Managing CSR implementation Henning Høy Nygaard, SUSBIZ Kenya Danish Federation of SME’s

Managing CSR implementation Henning Høy Nygaard, SUSBIZ Kenya Danish Federation of SME’s. Agenda. Ensuring a continuous process – introducing the ’Plan-Do-Check-Act’ Cycle Working with action plans as a continuous process Communicating about action plan achievements.

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Managing CSR implementation Henning Høy Nygaard, SUSBIZ Kenya Danish Federation of SME’s

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  1. Managing CSR implementation Henning Høy Nygaard, SUSBIZ Kenya Danish Federation of SME’s

  2. Agenda • Ensuring a continuous process – introducing the ’Plan-Do-Check-Act’ Cycle • Working with action plans as a continuous process • Communicating about action plan achievements

  3. The ’Plan-Do-Check-Act’ Cycle (www.dartmouth.edu)

  4. The model provides a framework for the improvement of a process or system • It can be used to guide the entire improvement project, or to develop specific projects once target improvement areas have been identified • The PDCA cycle is a dynamic model • The completion of one turn of the cycle flows into the beginning of the next The ’Plan-Do-Check-Act’ Cycle – cont.

  5. The ’Plan-Do-Check-Act’ Cycle – cont. • Plan: You analyse what you intend to improve, looking for areas that hold opportunities for change • Do: You implement the change you decided on in the plan phase • Check: After you have implemented the change, you check whether you have achieved the desired results, and assess what was learned and what went wrong • Act: After planning, implementing and monitoring a change, you must decide whether to continue that particular change. If it consumed too much time, led to no improvement etc., you may abort the change and plan a new one. However, if the change has led to a desirable improvement or outcome, you may consider expanding the trial to a different area. This sends you back into the plan phase of the cycle

  6. Corrective actions • Expansion of action plan • Needs assessment • Needs assessment report • Action plan (implementation process outline, indicators, responsible person(s), deadline) The PDCA Cycle and action plans • Measurement of results against indicators in action plan • Implementation of activities, training and assistance

  7. Needs assessment • Needs assessment report • Action plan (implementation process outline, indicators, responsible person(s), deadline) ‘Plan’ phase

  8. Needs assessment report

  9. Action plan - Content

  10. Action plan

  11. Action plan – cont.

  12. ‘Do’ phase • Implementation of activities • Training and assistance

  13. Implementation of activities Implementation of activities

  14. ‘Check’ phase • Measurement of results against indicators in action plan

  15. Measurement of results Measurement of results against indicators in action plan

  16. Corrective actions • Expansion of action plan ‘Act’ phase

  17. Corrective actions Modified activities Expansion of action plan

  18. Action Plan follow-up visit

  19. CSR communication Communication

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