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QuickSeat

QuickSeat. CS 410 Feasibility Presentation http://www.cs.odu.edu/~wajid/cs410/. Group Members. Jeff Rusak – Project Manager Carla Seaborn – Secretary Shahid Wajid – Web Master Danielle Maxey – Budget Yohannes Affa – Marketing Adnan Sabir – Head Researcher Michael Smyth – Scheduling.

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  1. QuickSeat CS 410 Feasibility Presentation http://www.cs.odu.edu/~wajid/cs410/

  2. Group Members • Jeff Rusak – Project Manager • Carla Seaborn – Secretary • Shahid Wajid – Web Master • Danielle Maxey – Budget • Yohannes Affa – Marketing • Adnan Sabir – Head Researcher • Michael Smyth – Scheduling

  3. Societal Problem Research shows that restaurants lose a staggering amount of money during busy shifts due to the amount of time it takes to turn tables RESTAURANTS LOSE UP TO $58,968 A YEAR DUE TO TABLE TURN INEFFICIENCES!

  4. Food Prep Management EFFICIENCY Staff Patrons

  5. Q: At the entrance of the restaurant, would you be interested in seeing the waiting time to be seated and the waiting queue?  1) Yes  2) No

  6. Solution • Focus on waiting queue within restaurants – increase table turnovers • Gather statistics for further use within restaurants • Provide immediate, organized information • Gather information about guests inside a restaurant using smart cards

  7. Goals • Higher profit • Customer satisfaction • Keep the staff free • Increase table turnover by 25% • Convey information • Increase sales up to $400 • Improve overall efficiency within restaurants

  8. Return on Investment In over one year, a restaurant will see an increase of profit of up to $62,400!

  9. Phase 1 • Feasibility Presentation • Milestone Presentation • Functional Specification Paper • Web Site • Grant Proposal • Approval Presentation

  10. Phase 2 • Contracts • Design and implement database • Design and implement software • Test Software • Hardware/Software Integration • Testing • Documentation • Prototype Complete

  11. Phase 3 • First Customer Contract • Marketing • Financing • Produce Package • Training • Long term support

  12. Time Line Hardware 5/13/2002 – 6/27/2002 Software 6/25/2002 – 10/15/2002 Documentation 5/13/2002 – 2/1/2003 Research 1/30/2002 – 2/1/2003 Testing 5/30/2002 – 10/31/2002 Marketing 11/1/2002 – 12/31/2002 System Delivery 1/14/2003 – 1/24/2003

  13. Timeline Graph

  14. Technological Components Kiosk (Host/Hostess) – ECCS, Inc.: • Smart Card Reader/Writer • Printer • Touch Screen Touch Screen (Bus Boy) – Touch Screens, Inc. Server/Database – MS SQL Server 2000 Television Monitors (3) - Toshiba Cables/Mounting Hardware

  15. Functional Component Diagram

  16. Interfaces Menu screen

  17. Add/Delete Tables

  18. Queue

  19. Seat Guests

  20. Daily Data

  21. Input Guests NO  NO YES

  22. Bus Boy Screen

  23. Television Display

  24. Other Software • Card reader/writer • Report generation • Interaction between host, television, and bus boy

  25. Marketing • Target successful restaurant chain • Before/After story • Surveys of patrons and restaurants

  26. Budget • Equipment & Software • Kiosk $ 4375.00 • Monitors (3) $ 987.00 • Touch Screen $ • Server $ 2,149.00 • Smart Cards $ 130.00 per 1000 • Personnel $ 675,000.00

  27. 1 Project Manager 2 Documenters 2 Database Administrators 4 Software Engineers 1 Network Engineer 1 Web Master 1 Accountant 1 Researcher 1 Lawyer 2 Marketing Experts 1 Trainers 4 Customer Support Personnel

  28. Future • Food Queue • Networking Chain Restaurants • More Data! • Smart Card Information • Birthdays, anniversaries, favorite foods

  29. Risks • Marketing risks: Not enough clients • Prime contractors go out of business • Competitors • Failure to achieve our objectives • Training new employees • Database crashes!

  30. Funding Agencies • Cash Funding Network • Funding Source • National Restaurant Association Educational Foundation • National Business Association

  31. Conclusion If we can improve table turnover efficiency while obtaining valuable information to management, restaurants should see an increase in profit, organization, and overall customer satisfaction

  32. References  Omron Systems • http://www.omronosi.com  Schlumberger Sema • http://www.reflexreaders.com  No Frill Bar and Grill • Owner: Jerry Meltsner  Ruby Tuesdays • Table Check •http://www.tablecheck.com

  33. References http://www.hotelschool.cornell.edu/publi cations/hraq/feature/pdf/390698a.pdf http://www.sd81.k12.wa.us/Safety/pdf/editrout route.pdf http://www.restaurant.org http://www.census.gov

  34. References • http://www.toshiba.com • http://www.touchscreens.com • 2000.net Computers, Inc • Uni-Tek Computers

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