Starter Question

1. Starter Question Think about the worst job you have ever held in your life. • How do you feel during the course of the day? • How do those feelings influence the way you behaved?

2. Job Satisfaction Job satisfactionrepresents how you feel about your job and what you think about your job or job experiences. • Job satisfaction is both Rational and Emotional • 49% of Americans are satisfied with their jobs • Job motivation differs from satisfaction in that is an inner drive for individuals to attain personal and organization goals Value-percept theorysays job satisfaction depends on whether you perceive that your job supplies the things that you value. People evaluate their job satisfaction based on the following: -Pay satisfaction -Promotion satisfaction -Co-worker satisfaction* -Supervision satisfaction* -Day-to-day work satisfaction* *Highly correlated with overall job satisfaction

3. How Important is Satisfaction? Job satisfaction does influence job performance. • It is moderately correlated with task performance. • Satisfied employees do a better job of fulfilling the duties • Job satisfaction is correlated moderately with citizenship behavior. • Satisfied employees engage in more frequent “extra mile” behaviors Job satisfaction influences organizational commitment. • Job satisfaction is strongly correlated with affective commitment, so satisfied employees are more likely to want to stay with the organization. Job satisfaction is strongly related to life satisfaction. • People feel better about their lives when they feel better about their jobs • Increases in job satisfaction have a stronger impact on life satisfaction than do increases in salary or income.

4. Improving Satisfaction Improvements come through meeting employees needs for: • Variety • Significance • Identity • Autonomy • Feedback Ways of realizing the above are: • Job rotation • Job enlargement • Job enrichment • Barriers: • Office politics • Repetitive tasks • Lack of control • Limited opportunity • Little recognition • Communication overload

5. Satisfaction Levels Mood and emotion play heavily into people’s affective job satisfaction. Moods and emotions can be contagious • Controlling the spread of emotion can help or hurt an organization Techniques for assessing job satisfaction include: • Focus groups • Interviews • Attitude surveys. • Attitude surveys are often the most accurate and most effective.