1 / 22

Julian Bates – CIO, THIS 18 th June 2014 – Health Insights, Birmingham

“ Organisation wide self sufficient Information Provision for an Acute Trust – Mission ( Im )possible ! ? ”. Julian Bates – CIO, THIS 18 th June 2014 – Health Insights, Birmingham. Overview. THIS - Information department Recent times and a Plan Progress made What for the future ?

dylan-slater
Download Presentation

Julian Bates – CIO, THIS 18 th June 2014 – Health Insights, Birmingham

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. “Organisation wide self sufficient Information Provision for an Acute Trust – Mission (Im)possible ! ? ” Julian Bates – CIO, THIS 18th June 2014 – Health Insights, Birmingham

  2. Overview • THIS - Information department • Recent times and a Plan • Progress made • What for the future ? • Lessons learnt

  3. THIS – Information history & reality • THIS hosted by C&H NHS FT - 10 years of age • 30 information staff - Trust and CSUs • Data warehouse • Regular reports - demands • More narrative, Information / data • Change required

  4. REALITY an example Hi Please could you help me this morning by providing me with the following:- Details 1 Details 2 Details ….. I realise this is quite a lot but if I can get this morning as I need to work on this this afternoon? Many thanks Bob

  5. SELF SUFFICIENCY – in the past • Common tools • Qlikview BI platform • Big items – eg. Mortality, contract – “piecemeal” • Benchmarking

  6. RECENT TIMES – IM&T MODERNISATION • Large Investment • Information / Business Intelligence • Ideas – in heads only • Research – Best Practice • Taking action

  7. BI - what we wanted (RESULT) – IM&T Strategy Paper Available to all who need Intuitive to Use all in one place via one route Technical Resilience Benchmarking Modelling / Alerts Real Time Integration Easily Accessible Forecasting Tailored for Customer Groups Organisation wide

  8. BI and Self Sufficiency - Plan to get there – 500 users Dec 2014

  9. What we’ve delivered against plan Upgraded to Version 11 Qlikview Launched new models Reviewed Current Models 1st Model on tablet device Branding & Consistency Including “Live”

  10. Prong of Attack 1 – Live Model • 10 min updates • 5 options

  11. Prong of Attack 2 – Trust HQ Screen • daily updates • trending & seasonality graphs • 7 options • ytd comparison • multiple data sets

  12. Prong of Attack 3 – working together • daily updates • joint working • Integration • replaced report

  13. Impact (1) all users 1500+ sessions (95 users)

  14. Impact (2) non info and finance users 400 sessions (59 users)

  15. Knowledge Portal – the offering now (RESULT)

  16. Knowledge Portal – models available now • Inpatient • Outpatient • A & E • Referrals • Mortality • Waiting lists • Theatre Utilisation • Incident Reporting • Bed Occupancy • Clinical Coding • Pathology • Radiology • Community • Therapies • Pharmaceuticals • Contract Monitoring

  17. THE FUTURE? Big Launch Certain reports delivery mode to stop Refining Tackle the hard areas – org wide - triangulate Engagement and support More for the clinicians Analysts roles to change Trust Performance and Patients Safety report Benchmarking

  18. Lessons Learnt – THE GOOD • Plan gives focus • Simple and get on • > 1 “prong” – “Sexy stories” • All informed – all helping engage • Manage the expectation

  19. Lessons Learnt – THE BAD • Definitions • Expect knock backs • Big steps not easy • Data feeds get harder ! • Complete buy in

  20. Self Service….feel familiar • On the increase • Spreading to many different service industries • The technology is getting better • Generic, intuitive, easy to use • Customer satisfaction / confidence is increasing • Still the need for face to face interaction

  21. Key Points • Get on and put the information out there • Have clear plan • Resilience – system and you • Many pronged – plenty to show • Not for all yet – but it can / will be • New generation – the mission will be possible

  22. Thank you Any questions?

More Related