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Clinical Update

Clinical Update. 3/19/2012 DOM Faculty Meeting Raj Krishnamurthy. Access to Care. Hospital and Dept of Medicine Goal to Improve Access for New Patients to all our ambulatory practices Improve Access by Phones. New Patient Wait Time. PRACTICE % new in Avg Wait Time 14 days in days

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Clinical Update

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  1. Clinical Update 3/19/2012 DOM Faculty Meeting Raj Krishnamurthy

  2. Access to Care • Hospital and Dept of Medicine Goal to Improve Access for New Patients to all our ambulatory practices • Improve Access by Phones

  3. New Patient Wait Time PRACTICE % new in Avg Wait Time 14 days in days Belkin Breast –Med 14% 37 Allergy 65% 14 Rheumatology 63% 14 Clinical Nutrition 24% 48 Diabetes 35% 24 Endocrine 35% 29 Pulmonary 52% 19 Renal 77% 12 Cardiology 93% 9 Inf Diseases 74% 9 Gastroenterology 34% 24 Geriatrics 71% 15 Hypertension 24% 57 GIM Primary Care 76% 13 Oncology 62% 13 Hematology 51% 16

  4. Cardiology Clinic Access

  5. Pulmonary Clinic Access

  6. Phone Access GOAL: 95% of Calls Answered

  7. DOM Ambulatory Visit Volume YTD 9.1 % above last year

  8. Primary Care: New Recruits Azadeh Nasseh, MD  1/1/2012 Khelda Jabbar, MD   6/1/2012 Julia Matthews, NP  6/1/2012 Women’s Health Group Jennifer McCarty, MD     8/1/2012 Christine Pace, MD   9/1/2012 Janelle Baptiste, MD    7/1/2012 Patrick Fleming, MD         7/1/2012 Hospitalist

  9. Primary Care Initiatives • Patient Centered Medical Home • Part of Right Care Strategic Plan • Part of DSTI Waiver for MA State/Federal Medicaid Funds • Quality and Performance Improvement • Access for New Patients • Phone Access • PC Support Center—fully moved to DOB 5

  10. Clinical Directors Meeting Update • Late Patient Policy • Provider Running Late—Waiting Room Communication • Walk In Patients Procedures • Providers Leaving Procedures for Practice

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