1 / 22

New Examiner Orientation

Baldrige National Quality Program. New Examiner Orientation. Welcome. Agenda. Welcome Course Introduction Participant Introductions Begin with the End in Mind Code of Ethical Conduct Are You Ready? Guided Practice Wrap-Up. On-the- Team. On-Site. Examiner Development Model. On-going.

dyllis
Download Presentation

New Examiner Orientation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Baldrige National Quality Program New Examiner Orientation Welcome

  2. Agenda • Welcome • Course Introduction • Participant Introductions • Begin with the End in Mind • Code of Ethical Conduct • Are You Ready? • Guided Practice • Wrap-Up

  3. On-the- Team • On-Site Examiner Development Model • On-going On-Ramp Onward (NIST) On-Boarding Board of Examiners

  4. On-Boarding Process

  5. Clever Introductions • Name, Affiliation, Baldrige-like Experience • Complete this sentence: My Zodiac sign is ______ and it will help me be an awesome Baldrige Examiner because ……

  6. Begin with the End in Mind

  7. Clever Introductions • Name, Affiliation, Baldrige-like Experience • Complete this sentence: My Zodiac sign is ______ and it will help me be an awesome Baldrige Examiner because ……

  8. Code of Ethical Conduct • Protect the integrity of the Award Process • Exhibit professional conduct at all times • Protect the promise of confidentiality • Protect the Program’s intellectual property

  9. Scenario 1: the answer is …… Examiners should not exploit their selection to the BOE. There are no “secrets” for receiving the Award and no guarantees for receiving a site visit. Also, the Program prefers to understate the “winning” aspect of the process; it encourages a focus on continued self-improvement and the sharing of best practices to help organizations achieve performance excellence. Examiners may not use the MBNQA logo in any advertising/promotion (and business cards may not include “Baldrige Examiner” or the MBNQA logo).   Principles: Protecting the integrity of the Award process, the Program’s intellectual property, and the reputation of the BOE.

  10. Scenario 2: the answer is …… Any assistance with an organization’s Baldrige Award application would result in a conflict of interest for an Examiner. The Examiner would be considered an employee of the organization and should list the organization on the Disclosure of Conflicts of Interest form. If the organization reapplies, the Examiner would not be permitted to evaluate the application. Examiners advising or participating with an organization in preparing an Award application shall not reveal or discuss that participation with other Examiners during training or at any other time.  Principles: Protecting the promise of confidentiality and the integrity of the Award process.

  11. Scenario 3: the answer is …… No. At no time during the Independent Review or Consensus Review processes should an Examiner contact the applicant. Examiners shall not communicate with the applicant organization or in any manner seek additional documentation, information, or clarification. This includes Internet searches or other external sources of information. Examiners shall safeguard the confidences of all parties involved in the judging or examination of present or former applicants. Principles: Protecting the promise of confidentiality and the integrity of the Award process.

  12. Six-Step Evaluation Process

  13. Step 1: Ground yourself in the Criteria Item

  14. Step 2: Select the relevant Key Factors for the Item

  15. Step 3: Read the relevant section of the application

  16. Step 4:Draft around six strengths and opportunities for improvement

  17. Step 5: Draft feedback-ready comments

  18. Step 6: Determine the scoring range and score for the Item

  19. Six-Step Evaluation Process

  20. Reflection ………..

More Related