UCSF Clinical Enterprise Strategic Plan Presentation to the Clinical Affairs Committee

1. UCSF Clinical Enterprise Strategic Plan Presentation to the Clinical Affairs Committee Prepared for October 22, 2008

2. Strategic Plan: Timeline - What stage is the plan in? Are there still opportunities for input? 1

3. Clinical Enterprise Strategic Plan 2002 Strategic PlanPrevious Context • Significant growth imperative • Increased capacity • Improved financial & operating performance • Increased customer service/satisfaction • Created Mission, Vision, and Values • Planned Mission Bay 2008 Strategic PlanCurrent Challenges • Capacity constrained • Challenging FY08 budget • Increased competition • Continued shift in insurance dynamic • SB1953 seismic requirements – Mission Bay cost 2

4. Clinical Enterprise Strategic Plan Foundational Statements Values:  Embodied in the acronym PRIDE: Mission:  Caring, Healing, Teaching and Discovering. P for Professionalism, how we conduct ourselves and our businessR for Respect for our patients, families, ourselves and each otherI for Integrity, always doing the honest, right thingD for Diversity, understanding and embracing the diverse beliefs, needs and expectations of our patients, community and employeesE for Excellence, what we strive for in everything we do Vision:  To be the best provider of health care services, the best place to work and the best environment for teaching and research. 3

5. Strategic Plan: Direction • Three key goals serve as the foundation for this Strategic Plan Clinical Growth Best Care Shared Accountability Financial Performance This 2008-2015 Clinical Enterprise Strategic Plan defines the next evolution of UCSF, building on existing strengths and focusing on opportunities for improvement 4

6. Strategic Plan: Themes • CLINICAL GROWTH • Maximize the Potential of the UCSF Inpatient Facilities • Match Patient Mix to UCSF’s Mission and Program Capability • Expand Functional Ambulatory and Office Capacity • Achieve a More Effective UCSF Referral Outreach • BEST CARE • Create the Next Generation UCSF Care Delivery Model • Provide the Highest Value Care to Patients • Educate, Recruit and Retain the Best Talent • SHARED ACCOUNTABILITY • Define a Stronger Culture of Shared Accountability and Action • Achieve the Operating and Clinical Cost Improvements Necessary to Sustain a 6% Operating Margin (language still being reviewed) 5

7. Strategic Plan: CLINICAL GROWTH • Recommendation 1.1: Increase functional bed capacity by 60+ beds across both major campuses • Strategy 1.1.A: Complete 16 ICU-bed addition on Parnassus, to be operational by end-2008 • Strategy 1.1.B: Decrease risk-adjusted inpatient ALOS to the average UHC benchmark or better • Strategy 1.1.C: Improve average bed occupancy at Mt. Zion to 75% (from less than 60% today), adding an additional 15-20 beds to functional inpatient capacity Theme #1: Maximize the Potential of the UCSF Inpatient Facilities 6

8. Strategic Plan: CLINICAL GROWTH • Recommendation 2.1: Focus adult incremental growth in high and moderate complexity care • Recommendation 2.2: Ensure that programmatic growth occurs in a rational and controlled fashion • Recommendation 2.3: Ensure future patient mix supports UCSF’s educational and research requirements • Recommendation 2.4: Encourage Departments to commit to a set of institutional policies that are intended to stabilize UCSF’s sponsor mix to ensure financial viability Theme #2: Match Patient Mix to UCSF’s Mission and Program Capability 7

9. Strategic Plan: CLINICAL GROWTH • Recommendation 3.1: Improve exam room utilization (visits/room/day) to allow a 10%-15% growth in ambulatory visits within existing infrastructure • Recommendation 3.2: Ensure that there is sufficient office space available to support projected growth of the clinical enterprise • Recommendation 3.3: Focus the development of any ambulatory growth (exam room or outpatient ancillary capacity) off the main campus Theme #3: Expand Functional Ambulatory and Office Capacity 8

10. Strategic Plan: CLINICAL GROWTH • Recommendation 4.1: Create and implement an Institutional Outreach Oversight Committee that will act on behalf of the enterprise and be responsible for prioritizing and coordinating future UCSF outreach initiatives • Recommendation 4.2: Work closely with the School of Medicine, translational research scientists and others to ensure linkages and appropriate volumes for teaching requirements and clinical trials through outreach initiatives • Recommendation 4.3: Focus on building and enhancing relationships with community providers in Northern California to ensure patients are cared for in the appropriate care settings • Recommendation 4.4: Focus UCSF marketing strategies on increasing awareness of the UCSF brand regionally Theme #4: Achieve a More Effective UCSF Referral Outreach 9

11. Strategic Plan: BEST CARE • Recommendation 5.1: Increase the number of non-resident (mid-level providers) and mixed (both mid-level providers and house staff) services to reduce reliance on the resident model • Recommendation 5.2: Explore residency expansion initiatives in select departments, if aligned with institutional clinical priorities without affecting the quality of the training programs • Recommendation 5.3: Develop core teaching and non-resident staffing models for inpatient units as needed by service • Recommendation 5.4: Restructure workflow on inpatient units to allow all clinical providers to spend more time with the patient • Recommendation 5.5: Ensure the care delivery model supports a consistent standard of clinical care regardless of time of day or day of the week Theme #5: Create the Next Generation UCSF Care Delivery Model 10

12. Strategic Plan: BEST CARE • Recommendation 6.1: Create an organization and infrastructure that allows the UCSF clinical enterprise to tie its value proposition to superior quality, patient safety and clinical outcomes • Recommendation 6.2: Communicate UCSF’s results in clinical quality, patient safety and clinical outcomes to a broad external audience • Recommendation 6.3: Enhance service standards for the UCSF clinical enterprise so that it is competitive in the Bay Area market Theme #6: Provide the Highest Value Care to Patients 11

13. Strategic Plan: BEST CARE • Recommendation 7.1: Develop recruitment initiatives that enable UCSF to meet its goals around clinical growth and patient mix • Recommendation 7.2: Create retention initiatives that allow UCSF to identify and develop the next generation of UCSF leadership • Recommendation 7.3: Strengthen the relationship between UCSF and its employees Theme #7: Educate, Recruit and Retain the Best Talent 12

14. Strategic Plan:SHARED ACCOUNTABILITY • Summary Assessment of Today’s Model: • High level of patient service variability, financial result • High level of decentralization, local discretion • Low level of shared success definition, expectations • Low level of transparency across the enterprise • High level of frustration, sense of lost potential Theme #8: Define a Stronger Culture of Shared Accountability and Action 13

15. Strategic Plan:SHARED ACCOUNTABILITY • Expectations – Defining Success (per KSA) • Define clinical service credo distinct from academic freedoms • Service to patients the priority in clinical enterprise work • Clear service standards expected across all clinical participants • Operating leadership roles aligned with demonstrable expertise • Participation a major institutional value, i.e. not discretionary 14

16. Strategic Plan:SHARED ACCOUNTABILITY • Transparency – Reporting Progress (per KSA) • Reporting vs. (just) approving clinical enterprise aims • Current clinical enterprise strategic plan the starting basis • Use of comprehensive dashboards and scorecards • Broad, disciplined disclosure of progress and lack thereof, good and bad • Scheduled use of advisory boards, open faculty sessions to vet status 15

17. Strategic Plan:SHARED ACCOUNTABILITY • Incentives – Reinforcing Success (per KSA) • Recognize patient service acumen by the clinical faculty • Leadership roles, governance participation, compensation • Align institutional clinical support with results and plan aims • Align career opportunity pathway with proven clinical excellence 16

18. Strategic Plan:SHARED ACCOUNTABILITY Theme #9: Achieve the Operating and Clinical Cost Improvements Necessary to Sustain a 6% Operating Margin • Ten Year Financial Plan Assumes Several Key Assumptions: • Reduced Length of Stay to UHC Benchmarks (6.3 to 5.85 in select services) • Decrease in FTEs/Adjusted Occupied Bed (8.08 to 7.76) • Increase in Case Mix Index (1.98 to 2.08) • Flat Volume in MediCal 17

19. Financial Implications 18

20. Other Questions Posed by CAC in Advance • How will the strategic plan impact outpatient services? In particular, access to clinics for patients established at UCSF or referred from SACC or the emergency department? • What are the plans for improving services at the ACC clinics? • What is the timeline for implementing a usable EMR in the ACC and eliminating STOR? • What plans are in place for allowing the building of patient registries based on diagnosis so that quality improvement for populations with specific diagnoses, such as diabetes, asthma, COPD, can be implemented and tracked? 19

21. Strategic Plan: Next Steps • Next steps include: • SOM Faculty Council (done), Clinical Affairs Committee, Academic Planning and Budget (done), DOM Chiefs Meeting (TBD), SON Faculty (done) • Please advise if you would like us to present at one of your Department meetings • Two Town Halls Led by Interim Dean Hawgood and Mark Laret tomorrow • Formal approval from: • Chancellor’s Office • Faculty Senate • Dissemination to the Public • On-line postings – official Summary of the Plan • Public Relations and Marketing (articles, brochures) • Create Detailed Implementation Plan - How can CAC be more involved in implementation and oversight of this plan, as well as future medical center initiatives? • Address Issue of Shared Accountability 20