Your World-Class IT Business Solution

1. Your World-Class IT Business Solution

2. Bolt Networks, Inc. Providing you with world-class service and total technology solutions.

3. A Changing Environment • Over the last few years, developments in the business world have created a need for: • Comprehensive technical support • Simple solutions for complex problems • Solutions that save costs by managing and optimizing existing technology • Qualified technical staff who can be quickly deployed

4. The Right Solution • Bolt fulfills all these needs and more by: • Offering you access to a network of trusted, qualified and rapidly deployable technical experts through a single point of contact • Providing you with new and advancing technologies • Maximizing ROI for your technology solutions

5. The Right Solution • Because we are backed by the Ingram Micro Service Network, we also offer you access to: • More than 650 certified North American partner locations who deliver solutions in health care, finance, hospitality and other vertical markets • More than 10,000 A+ and OEM-certified technology professionals who hold more than 50,000 certifications • Coverage in more than 800 metropolitan markets in the US and Canada • 24/7/365 call management support based on your business needs

6. What Sets Us Apart From The Rest? Our people: Technical and sales training initiatives help our technicians stay ahead business trends; formal project management keeps the network on track. Our scope: We offer high standards of support on end-to-end solutions, including: • Professional services • Technology services • Procurement services • Project management and deployment

7. What Sets Us Apart From The Rest? Our quality: Strict customer satisfaction requirements and measurements for each engagement or service opportunity ensure a high standard of service. Our flexibility: Long-standing customer and partner relationships provide us with the ability to understand your IT requirements and engage the exact resources needed. Our processes: Best practices and consistent support result in repeatable engagements.

8. World-Class Technical Services Capabilities Ingram Micro Solution Practices specialize in cutting-edge technology solutions in security, networking, storage and wireless/mobility markets • Short- and long-term support services designed to reduce total cost of ownership while increasing quality and ROI • 24/7/365 Multi-manufacturer equipment service & support • Multi-manufacturer warranty support and management • Nationwide equipment installations, upgrades, enhancements, and technology refreshes • Site audits, needs assessment • Software installation, migration and support • End-user help-desk support • [insert additional services you deliver through the network]

9. Services Portfolio Business And IT Services Our professional services design, deploy, and support IT products and services that solve complex and evolving business needs. • Technology lifecycle services • Enterprise networked storage • Server consolidation and migration services • Networking infrastructure design and support • Data center design • Security services and consulting • IT consolidation, TCO and ROI • Secure remote office and virtual networking (VPN and Citrix Systems) • Business continuance and disaster recovery • Converging technologies

10. IMSN Partner Locations

11. IMSN Partner Locations Alaska Hawaii Puerto Rico

12. Support You Can Count On Our call management center has dispatched and managed more than 400,000 service cases since 1992. Features include: • Web-based Clarify software for immediate dispatch, skills matching, and real-time call monitoring across North America • Centralized 800 number available 24/7/365 • Experienced and dedicated staff committed to ensuring world-class service • Management (vice president, senior director and senior manager) • Case management (supervisor and call managers) • Support (authorization, project coordination, billing and compliance) • Project management support

13. Dedication To Quality And Excellence • Our commitment to customer satisfaction is a top priority that has enabled us to establish service and support as a key differentiator among our competitors. • IMSN is benchmarked against nationwide service providers by Service 800 (a CompTIA organization). Service partners maintain a minimum satisfaction rating of 4.5 on a 1–5 scale, with a national average rating of 4.6. • Customer satisfaction calls are made within 72 hours of completion. • Service partners are measured according to standards for service excellence in response time, parts usage, technical capability, professionalism and communication.

14. Customer Benefits • Flexible contract engagement lets us customize solutions to your needs • Multi-manufacturer capabilities for the right solution, every time • Industry-standard certified engineers across North America ensure high standards of excellence • Service activities and service level agreements managed by Ingram Micro • Expertise in IT business solutions • Multi-manufacturer and partner management

15. Backed By Ingram Micro • As the world’s largest solutions aggregator, Ingram Micro represents: • 25 years of experience in IT distribution • 2004 revenue of $24 billion • Hundreds of thousands of IT products from nearly 1,400 suppliers • 165,000 solution providers in more than 100 countries

16. Ingram Micro Service Network For more information, please visit us on the web at www.boltnetworks.com