Medicare Fee For Service (FFS) 5010 Troubleshooting with your contractor.

1. Medicare Fee For Service (FFS)5010 Troubleshooting with your contractor.

2. Welcome and Purpose of Today’s Call • Request and Offers • Testing requirements and procedures • Trouble Shooting through “lessons learned” • Top 10 suggestions • Going into production • Questions and Answers

3. Expectations: WPS will offer… • Timely sending of 999 and 277CAs • Provide timely test files and feedback (Phased approach: 1. Translator, 2. CEM/business edits) • Update Frequently Asked Questions (FAQ) with commonly identified issues

4. Expectations: WPS request… • Address issues identified in testing in a timely manner • Keep open lines of communication with WPS • Ensure all testing issues are resolved prior to going into production.

5. 5010 and Affected Business Processes • Claims (837 Institutional, Professional, COB, Dental, NCPDP) • Claim Status (276/277) • Claim Payment (835) • Enrollment (834) • Premium Payment (820) • Eligibility (270/271) • Referrals and Prior Authorizations (278) • Claims Acknowledgements (277CA) • Acknowledgement for Health Care Insurance (999)

6. 5010 Errata

7. Medicare Implementation of 5010Common Edits and Enhancement Module (CEM) • Standardized Claim Editing • One set of edits per line of business • Consistent editing • Consistent results for transaction exchange Standardized Error Handling • TA1 Interchange Acknowledgement • High level report of the ISA-IEA • Complete file failure

8. Medicare Implementation of 5010Common Edits and Enhancement Module (CEM) cont’d • 999 • Replaces the 997 transaction • Communicates X12 and IG syntax violations • Can result in all claims being returned (unless 999 accept or accept with errors) • 277CA (claims acknowledgement) • Used to communicate the status of individual claims (accepted or rejected) • Replaces proprietary reports

9. Medicare Implementation of 5010Common Edits and Enhancements Module (CEM) cont’d • Receipt, Control, and Balancing • System of internal checks and balances • Flags out of balance situations • Claim Number Assignment • Immediate assignment of DCN/ICN to accepted claims • DCN will be included in the acknowledgments • Allows faster access to status inquiry/IVR

10. Timeline • Contractor activities • January through March 2011 – translator level 1 and 2 testing (TA1 and 999s) • April 2011: Errata testing – including translator level 1 and 2, Common Edit Module responses (277CA) including Medicare business rules, 835 testing • April 2011 through December 31, 2011 – Testing/Migration • Must be 5010 Errata ONLY by January 2012!!!

11. Are you preparing for 5010? • Start now • Ask your vendor and/or clearinghouse about their plans and timeframes implementing 5010 • Communicate and coordinate • Test: internally and externally • Know your vendor’s schedule • Know your trading partner’s schedule • Communicate within entire organization to insure all impacts identified early

12. Checklist for Testing • Is your vendor going to have a 5010 errata HIPAA-compliant billing program? • Does your billing system have all the required information needed to create a 5010 errata compliant claim? • When will your vendor be testing? • Will you have to bill through a clearinghouse? • When will your vendor roll out updates to you? • When will you be able to test? • When will you be ready to go into production?

13. Checklist Continued

14. Compliance Dates • Compliance deadlines were set per public comments • CMS expects compliance deadlines to be met – no extensions • Success will depend on starting early!

15. Ready, Set, Go… • Don’t Wait to test or go into production! • Short migration period • Not just a Medicare issue • CMS does not anticipate any delays to compliance date • In order to receive the customer service and support you are accustomed to from your payers, vendors and clearinghouses it is important that you test early and go into production early.

16. Direct Submitters Testing Procedures • 25 claim minimum • Testing in errata version only • 100% syntax • 95% Medicare business rules • ISA14 highly recommended to = 1 • ISA15 must = T • Submitter is considered in test until approved by contractor • 1000B/NM109 must = contract code

17. Testing Continued • Know your Trading Partners plan • What is your Trading Partner doing to prepare?? • Get on their schedule • Review with your office what you need to do to implement 5010 • Test what is applicable to you • Know what needs to be changed

18. More testing information • January 1, 2012 – Compliance Date • CMS does not anticipate extensions to this deadline. • Dual submission of 4010A1 and 5010 transactions are allowed until December 31, 2011. • Test under your current submitter ID • Consult with Software Vendor to confirm the 999 and 277CA will be returned in a readable format! • The timeline for testing the errata version begins now. Make sure your updates are scheduled before the compliance date.

19. WPS is ready to test NOW! • Testing has begun! • We have already received and reviewed tests • Test results returned within 3 business days

20. Lessons Learned • ISA14 must = 1 in order to get TA1 for rejection • ISA15 Test/Production Indicator T when testing • Test files incorrectly sent as production. Upload to “Test” directory when transmitting • 1000B/NM109 must = contract code • Update contact information in PER segment to include email address and phone number • No PO Boxes in billing and/or facility loops • Valid 9 digit zip codes, no gap filling with 0000 or 9999

21. 835 Testing • WPS will provide a production parallel of your current 835 v 4010A1 • No end-to-end 835 testing • Medicare Remit Easy Print (MREP) is 5010 ready • PC-Print will be 5010 ready soon. • Contact your Medicare EDI Helpdesk to request a parallel

22. PC-Ace Pro32 • Providers may download PC-ACE Pro-32 software at the link below to submit 5010 file formats: http://www.wpsic.com/edi/pcacepro32.shtml • This free 5010 software may be downloaded and tested now • Additional instruction regarding set up to follow and will be posted on above web site • New PC-Ace users must test and go into production with 5010 errata version after April 2011

23. Companion Guide • To assist trading partners and their business associates with exchanging transactions • Companion Guide provides technical and connectivity specification for the following: • 837 Health Care Claim Institutional • 837 Health Care Claim Professional • 835 Health Care Claim Payment Advice • 276/277 Status Inquiry and Response • Companion guides posted to: http://www.wpsic.com/edi/pdf/med_a_837i_companion.pdf http://www.wpsic.com/edi/pdf/med_b_837p_companion.pdf

24. Links to Edit Spreadsheets

25. CMS National Provider Calls • CMS will be hosting a variety of national education calls that will inform the provider community of the steps that they need to take in order to be ready for implementation. These calls will also give participants an opportunity to ask questions of CMS subject matter experts • Delivery of a series of National Provider Calls –presentations, transcripts and audio files available at http://www.cms.gov/Versions5010andD0/V50/list.asp • Registration for upcoming events: http://www.eventsvc.com/palmettogba/

26. Future EDI ACTs 2011 • These teleconferences are to address your EDI questions. • No reservations are required. • Who should attend? Providers, billing staff, vendors and clearinghouses with Medicare EDI questions. • 2011 calls (all times 1-3:00pm cst): Date Dial In ID • October 5, 2011 800-305-2862 23353260 • November 10, 2011 800-305-2862 23353261

27. Our Message to you… • Start preparing now! • Work with your vendor and/or clearinghouse • Know your vendor and clearinghouse schedule • It is your responsibility to be compliant • CMS expects compliance deadlines to be met – no extensions • If you fail to prepare, it will be your business and cash flow that will be affected!

28. EDI Addresses & Numbers EDIMedicareA@WPSIC.comEDIMedicareB@WPSIC.com Medicare Part A Legacy A Medicare J5 MAC Part A & B (multiple states) (Iowa, Kansas, Missouri, Nebraska) WPS Medicare EDI WPS Medicare EDI PO Box 1602 1717 West Broadway Omaha, NE 68101 Madison, WI. 53713 Fax: (402) 995-0606 Fax: (608) 223-3824 Med A Hotline: (866) 734-6656 J5 Hotline: (866) 503-9670 Medicare Part B LegacyMedicare Part B (Illinois, Michigan, Minnesota, Wisconsin) (EFT Only) WPS Medicare Electronic Data Services WPS Medicare Electronic Data Services 912 N Pentecost Drive 8120 Penn Ave. S., Suite 200 Marion, IL 62959 Bloomington, MN 55431 Fax : (618) 998-5170 Fax: (952) 885-2899 Med B EDI Hotline: (877) 567-7261 Phone: (952) 885-2811 (952) 885-2881 (952) 885-2882

29. Resources • CMS 5010 and D.0 Webpage http://www.cms.gov/version5010andD0 • Educational Resources: http://www.cms.gov/Versions5010andD0/70_Medicare_Fee-For-Service_Stems.aspys • 5010 Technical Review Type 3 guides: • X12: http://www.X12.org • Washington Publishing http://www.WPC-EDI.com • WPS 5010: http://www.wpsic.com/edi/5010-Readiness.shtml • CMS National Provider Calls: http://www.eventsvc.com/palmettogba/