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Telecoms Session - Inclusion and Technology for Children’s Wellbeing November 6, 2018.

Telecoms Session - Inclusion and Technology for Children’s Wellbeing November 6, 2018. By: Kennedy Kapembwa – ZICTA, Zambia. A Case of Collaboration between ZICTA and Lifeline/ChildLine Zambia.

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Telecoms Session - Inclusion and Technology for Children’s Wellbeing November 6, 2018.

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  1. Telecoms Session - Inclusion and Technology for Children’s Wellbeing November 6, 2018. By: Kennedy Kapembwa – ZICTA, Zambia

  2. A Case of Collaboration between ZICTA and Lifeline/ChildLine Zambia. • The Zambia Information and Communications Technology Authority (ZICTA) is an ICT Regulator mandated to regulate the provision of electronic communication services and products and monitor the performance of the sector, including the levels of investment and the availability, quality, cost and standards of the electronic communication services in Zambia. • Lifeline/Childline Zambia is a Non-Governmental organisation running a National Child Helpline Centre 116 and provides counselling to Children in distress

  3. A Case of Collaboration cont……. • ZICTA remains committed to ensuring that we build a secured and safe environment for our children and young people to access the cyber world and has continued commitment to the implementation of Sustainable Development Goal 16.2 which aims to end all forms of violence by 2030. • The regulator has continued to work closely with Lifeline/Childline Zambia in the area of Child Protection and has undertaken a number of steps in order to leverage on maximum benefits from the information and communication technologies (ICTs). • The notable experiences of collaboration between the ICT Regulator and Lifeline/Childline Zambia worth sharing are as follows; • Declaration of 116 short code (emergency Number) in December 2011 by ZICTA to be used as an emergency number to be used by Lifeline/Childline Zambia.

  4. A Case of Collaboration cont……. • Strengthening strategic partnership by way of signing an MoU between ZICTA and Lifeline/Childline Zambia in 2015 • Incorporation of questions regarding perception, awareness and pattern of usage of the child helpline 116 in the National ICT Survey conducted by ZICTA once every two years

  5. Opportunities/Lessons on collaboration – Zambia Case • 1. Toll free Access to 116 The declaration of the 116 as an emergency number made it possible to have too free access calls to 116 from all the operators in Zambia so that children and young people can contact the child helpline at any time without having to worry about their ability to pay. • 2. Sensitization of 116: The regulator has always coordinated the sensitization of the child helpline 116 through the broadcasting of the bulk SMSs to all the subscribers of mobile network operators with a view of creating awareness and the purpose of 116. • 3. National ICT Survey Reports: Leverage on the data collected from the National ICT Survey that is conducted once every two years and develop targeted sensitization outreach activities. Among other things this survey seeks to obtain feedback from the general public on the perception, awareness and levels of usage of the child helpline 116.

  6. Opportunities/Lessons on collaboration – Zambia Case 4. GeneralAwareness Activities: During the launch of the IWF a portal to report Child Sexual Abuse Content online in Zambia in September 2018 the regulator collaborated with Lifeline/Childlineand the Mobile Network Operators to broadcast the bulk SMSs to all subscribers to sensitize them on how to access the portal and also how to contact the National Child helpline 116.

  7. Thank You End

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