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Palm Coast U: Investing in Employee Development

This report outlines the Palm Coast U program, aimed at improving employee skills and performance through education and training. The program includes the development of an online portal for training and development, an annual employee survey to identify training needs, the launch of an Employee Academy, and a tuition reimbursement program.

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Palm Coast U: Investing in Employee Development

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  1. CITY COUNCIL REPORT

  2. EAT Team Team Members Danny Ashburn Tim Baker Lauren Bennett Constance Bentley Denise Bevan Wendy Cullen Beau Falgout Thomas Hanson Carol Mini Ginger Norberg Renee Shevlin Steve Viscardi

  3. Presentation • Background • Palm Coast U Principles • First Steps • Develop Palm Coast U Portal • Annual Employee Survey • Employee Academy Pilot Program • Next Steps • Report on Tuition Reimbursement Program

  4. Mission Statement To provide our residents, visitors, and business community with exceptional government servicesin order to improve the quality of life, grow the local economy, and protect the natural environment through a planned, integrative approach usingavailable technology.

  5. City Council Goals Goal 6 - Workforce Talent To develop and implement a comprehensive plan to improve City employee skills and performance through education and training; performance management; and personal development opportunities.

  6. Meeting the Mission In order to deliver exceptional government services, our employees must be exceptional too. • Excellent Customer Service • Knowledgeable • Using Available Technology • Maintain Public Trust

  7. Palm Coast U Principles • Employee Development is ultimately the responsibility of the employeeand the supervisor. • Management sets the goals and expectations and provides appropriate resources for employee development. • Employee Development should result in improved performance, lower costs, and engaged employees.

  8. First Steps Developed Palm Coast U Portal • One Location for Employee Training & Development • Accessed though Internet • Track Employee Training • Sign Up for City Facilitated Courses • Online Training Courses • Employee and Supervisor Driven

  9. First Steps

  10. First Steps Completed 1st Annual Employee Survey • Report to: • City Council, Administration, Managers, Employees • Identify Training Needs • Identify Trends • Engagement • Development • Satisfaction • Propose Policies and Programs

  11. 2014 Employee Survey

  12. Conducted August – September 2014 • 358 Responses

  13. 76.7% Agree or Strongly Agree

  14. 72.9% Agree or Strongly Agree

  15. #1 #2

  16. 65.7% Agree or Strongly Agree

  17. 64.6% Agree or Strongly Agree

  18. 71% Satisfied

  19. 83% Satisfied

  20. First Steps Conducted Employee Academy Pilot Program

  21. Next Steps • Continue to Build Palm Coast U Portal • Launch Employee Academy • Targeted Training Opportunities • Management & Supervisory Training • Customer Service Training • Computer Related-Training • Conduct 2nd Annual Employee Survey

  22. Tuition Reimbursement Program Purpose • Encourage employees to complete courses to increase productivity and efficiency in current position or ability to advance within the City • Improve service to citizens

  23. Tuition Reimbursement Program Program • Eligibility Requirements • Full-Time at least 1 Year • Accredited Academic Program • Related to Current Position or Career Opportunity with City • Service Obligation • At least 1 Year after Completion • Reimbursement based on State Tuition Rates and Grade Achieved

  24. Tuition Reimbursement Program

  25. Tuition Reimbursement Program • Other Previous Council Questions • City Positions Requiring a Degree • 61 Require High School Diploma/GED • 18 Require Associates Degree • 34 Require Bachelors Degree • Employees Leaving After Benefiting from Program • Only 2 staff members left who received the benefit, 1 of which was required to pay back benefit.

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