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Task Force on Management of Service Portfolios

This task force facilitates the exchange of experience and best practices among research and education networking organizations to improve their communication with users and relevant organizations. They discuss strategic plans, customer segmentation, user groups, and new projects.

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Task Force on Management of Service Portfolios

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  1. 12. TF-MSP – Task Force on Management of Service Portfolios Met Feb 2009 in Amsterdam Strategy: 5-year strategic plans of RedIRIS and HEAnet Subcontracting in SUNET Role of an NREN (FUNET) + “the case for NRENs” Exchange of experience and best practice on: New services (GRNET service box and storage solution, SURFnet HD videoconferencing, debate on mail quality improvement) Customer segmentation GN3 PSP: Promotion of GN3 Service Portfolio & cooperation with NRENs Slide1

  2. 12. TF-MSP – Task Force on Management of Service Portfolios Met April 2009 in Paris – “NREN Users” Overview of EARNEST findings on this issues + NREN policies regarding user groups Presentation of experiences relating to “unNREN” user groups Public broadcasters (SURFnet), administration (BELNET), performing arts (GARR), opera broadcast to Universities and emergency military unit (RedIRIS) Presentation of new projects for specific user groups Content management for school teachers (JANET), UK Strategic Content Alliance (JISC) Slide2

  3. 12. TF-MSP – Task Force on Management of Service Portfolios Had in June 2009 a joint TF-MSP / TF-PR meeting in Malaga Management of service portfolio Experiences from DANTE and CLARA User groups Customer segmentation (DANTE), JANET Connection Policy Experiences and ideas relating to services Award for SURFnet Gigaport project, possible collaboration with 3G providers (RESTENA) Next meeting: possibly in September 2009 Possible issues: Risk management, quality management standards, hospitals as users, services in TERENA Compendium Debate about new ToRs (current ToRs: until Feb 2010) Slide3

  4. 12. TF-PR – Task Force on Public Relations and Information Dissemination • Met Feb 2009 in Dublin, back to back with GN2 PR Meeting • Lively, hands-on workshops: • internal communications • Podcasting • Exchange of experience and best practice on: • user surveys • brand evaluation • running competitions • Met June 2009 in Malaga, back to back with TF-MSP joint meeting • EARNEST outcomes presented • Discussion about deliverables and new ToR

  5. TF-PR: new Terms of Reference 2009 as discussed in Malaga • Main focus of TF-PR: • “to enable the exchange of ideas, experiences, methods and techniques of the research and education networking organisations to improve their communication with organisations and individuals that use their services, and other organisations that are relevant for the research and education networking community.” • Main ‘deliverables’: • Maximise the audience for community news • PR ‘tool kit’ • TF-PR Compendium • Lively, practical meetings

  6. TF-PR - changes • Mandate due for renewal in September 2009 • Goran Skvarc (CARNet) to take over as chair from Maria Ristkok (EENet) • Carrie Solomon (TERENA) to take over as secretary from Laura Durnford

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