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SDO Emergency Services Coordination Workshop April 10 – 12, 2007

SDO Emergency Services Coordination Workshop April 10 – 12, 2007. APCO Project 41. Association of Public-Safety Communications Officials International, Inc. APCO & Enhanced 911. APCO Project 41 – VoIP and Emerging technology/location Beginning of P41 was Project 38

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SDO Emergency Services Coordination Workshop April 10 – 12, 2007

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  1. SDO Emergency Services Coordination WorkshopApril 10 – 12, 2007 APCO Project 41 Association of Public-Safety Communications Officials International, Inc.

  2. APCO & Enhanced 911 • APCO Project 41 – VoIP and • Emerging technology/location • Beginning of P41 was Project 38 • Goals/objectives of P41 • Government Involvement • Other Active Associations

  3. Current FCC WirelessLocation Parameters • Network based solutions • 67% equal to or better than 100 meters • 95% equal to or better than 300 meters • Handset based solutions • 67% equal to or better than 50 meters • 95% equal to or better than 150 meters

  4. APCO Project 41 Goals • Goal A • Provide APCO Board timely public policy position recommendations related to current & emerging technologies & their impact on public safety communications with specific emphasis on location challenges

  5. Project 41 Goals Continued • Goal B • Establish strategies to ensure public safety interests related to the deployment of non-traditional technologies, funding concerns, location challenges, etc., are effectively represented in related forums

  6. Project 41 Goals continued • Goal C • Establish effective educational strategies for public safety personnel & elected officials related to current & emerging technology, location challenges, funding concerns, current public & private strategies & APCO activities.

  7. Goal C Continued Location Challenges “Accuracy is Key”

  8. SUMMARY • APCO Project 41 does not want to duplicate work being done by other associations and groups. Indeed it desires to compliment and collaborate with work underway and being planned. However, information presented to the PSAP must not be compromised.

  9. What do we mean “Comprised” • Name • Location (address when possible) • Company I.D. • Correct Routing of the call

  10. The Caller in Crisis expects the following: • The prompt, effective dispatch of appropriate emergency services to any reported event. • Call Answered • Location Obtained • Call Processed • Emergency service quickly on scene

  11. What Does VoIP Add? • Multiple Vendor Location Identification Server solutions • Multiple Customer methodologies to input Address Location Information (ALI) • Multiple Technology challenges for Public Safety Answering Points

  12. VoIP • Presents the opportunity to use technology to great advantage providing expectations – customers, vendors, regulators and PSAPS – are managed and realistic!

  13. VoIP Operational Challenges to PSAP • New technology for staff to learn • Staffing qualifications will change • Training will need to be more technical • Ongoing staff training time will increase • Centers will need additional technical staff • Call processing time will increase to support varied receipt methods i.e. Video

  14. Stephen J. WiselyTechnical Services Manager Contact Information Wiselys@apco911.org

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