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$1.5 million profit impact

$1.5 million profit impact. From 50% above Brand Average in Clean To 75% above Brand Average in Clean. Increase the knowledge and skills of our leaders. Increase Associate Engagement. Five Topics. Quick Start Housekeeping Training Right Touch Stayover Cleaning Process PARC Aquanomics

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$1.5 million profit impact

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  1. $1.5 million profit impact

  2. From 50% above Brand Average in Clean To 75% above Brand Average in Clean

  3. Increase the knowledge and skills of our leaders

  4. Increase Associate Engagement

  5. Five Topics • Quick Start Housekeeping Training • Right Touch Stayover Cleaning Process • PARC • Aquanomics • WLWay Web Enhancements

  6. But First – A little about the Corporate Rooms area in 2014

  7. Corp Rooms Ops Staff

  8. Corporate Rooms Ops Purpose “Design, implement, and sustain rooms-related processes that maximize results, while developing and sustaining structure to maximize the acquisitions and openings processes.”

  9. Strategic Goals for 2014 • Engrain new hourly training into hotels. • Move 33 hotels from below brand average to above • Improve productivity by .01 HPOR • Assist in flawlessly opening 9 hotels

  10. Topic #1 • Quick Start for Housekeeping Hourly Training Implementation Goal: demystify and reintroduce the GRA, House Aide, and Laundry Training

  11. Quickstart Components • Simple video • Classroom Guide • Four-Step Training method activity

  12. Quickstart Video Sample

  13. Quickstart - • Done on regional calls/town hall meetings/Train the Trainer classes • GM’s / Managers take back to hotels • Training for certified trainers executed in market

  14. Topic #2 - • Right Touch The process formerly known as “STEPS”

  15. Why not STEPS? • PDQ is expensive; Trademarked • We have training now • Right Touch – about doing the right things to have the greatest impact in the least amount of time

  16. Change the way we talk - • “Do Right Touch”; not “Do STEPS” • “Right Touch Training” • “Right Touch Screening” • “Right Touch Service” • “Right Touch Break-Out”

  17. Your hotel CAN do Right Touch Training/Implementation It’s not difficult. (Really - it’s not.)

  18. Right Touch GRA Training • Establish the expectation in the interview. • Review the 5 tasks at the back of the GRA certification guide with Trainee. • Demonstrate how to service a stayover with the right touch. • Observe associate in several rooms. • Inspect what you expect.

  19. Topic #3 • PARC - Productivity and Rewards Calculator The new, easier way to tie GRA incentives back to productivity and quality

  20. Why PARC • Need incentives to remain competitive and a preferred employer • Needed to simplify “IPT” and “DPR” • Need to make calculations seamless

  21. PARC • Developed by Troy Hill with field input • Completed weekly; Paid every paycheck • One tool to complete (not 3) • Recommends incentive pay-outs • You can over-ride recommendations

  22. PARC Roll-Out • Regional Calls • Materials are on Intranet

  23. Topic #4 Aquanomics – The new better way to care for your linen – coming to your hotel before October of 2014

  24. Goodbye F1! • Aquanomics is the new laundry chemical system in F1 hotels. • Good news? • Softer, brighter, fresher linen • Bad news? • Higher costs

  25. Next Steps with Aquanomics • Determine current quality vs cost of converting • Take the start-up hit when you can • Contact your TM to schedule install • Change it before September

  26. Topic #5 • WLWay Website enhancements Automation that helps you run your business

  27. Enhancements • Dashboard (created by BI) • Custom Calendars for Success • On-Line Defect Tracking

  28. Contact Us - • Housekeeping Training • Tools • Train the Trainer • Quality Issues • Vendor Issues • Anything Else Rooms Related

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