Getting to governance

1. Getting to governance Angela Tarvin & Jacqui Tolisano Accessibility Center of Excellence

2. Meet the presenters: Angela Tarvin Background: 25+ years designing (IA, UX and UI) and writing Current gig: Accessibility Consulting Manager I sadly admit that I thought designing for accessibility wasn’t important. I was uninformed. With the help of a talented team of digital accessibility engineers, I am continuing to learn and working to practice what I preach. Accessibility matters. Roughly 285 million people are visually impaired, between 110-190 million adults have significant mobility difficulties and 360 million people worldwide have disabling hearing loss. It is our responsibility to design usable technology that works well for everyone, regardless of ability.

3. Meet the presenters: Jacqui Tolisano Background: 13+ years developing web content, 5+ years in Web Accessibility Current gig: Accessibility Engagement Manager I became extremely passionate about accessibility when I started working at the Carroll Center for the Blind in Newton, MA. It was there that I discovered how individuals with visual and other impairments interacted with online content. I witnessed my coworkers and students who attended the center struggle navigating websites that weren’t developed with accessibility in mind. I enjoy helping to make online content more accessible one website at a time!

4. What we’ll cover today • Verify and confirm • Audit existing digital properties • Determine audience • Confirm scope • Review and evaluate each property • Determine assessment type • Evaluate using WCAG checkpoints • Deliver findings report • Remediate • Train and influence culture • Build your team

5. Verify and confirm • Audit existing digital properties • Determine audience • Confirm scope

6. Audit existing digital properties • Tally up unique properties in your organization, considering: • Site Ownership • Site Construction • 3rd party input • APIs (plugins, widgets), Audio/Video, or Documents (Word documents, PDFs) • In-house vs. external content, design and development

7. Determine audience • How much traffic does the site get? • Number of users • Who uses the site? • Internal vs. external audience • Does the audience need to sign in to visit the site? • Authenticated vs. non-authenticated • Is the sign in functionality used by multiple properties or unique to this site

8. Confirm scope • Does the property need to be reviewed? • Statement of work • Overview of work required • Definition of digital accessibility • Our commitment • Expert accessibility testing • Federal laws • Scope of work • Plan • Duration and timeline • Resources • Deliverables • Funding estimate

9. Review and evaluate each property • Determine assessment type • Evaluate using consistent standards, tools, and reporting • Deliver findings report

10. Determine assessment type

11. Evaluate using consistent standards, tools, and reporting • Guidelines we use to measure our properties against • Primary tools we use for accessibility testing • Create a report template to provide consistent feedback

12. Guidelines we measure our properties against • WCAG 2.0 AA standards • Migrating to 2.1 in 2019

13. Primary tools we use for accessibility testing Automated inspection and reporting Manual inspection tools Assistive technology NVDA VoiceOver / Safari 13

14. Create a report template to provide consistent feedback • Excel spreadsheet, Word document, etc.

15. Deliver findings report • Schedule a meeting to go over the results • Provide high-level overview of the findings to ensure understanding • Discuss next steps, such as accessibility training, securing funding, planning and completing remediation and validation testing

16. Remediate • Prioritize remediation according to severity/risk • Tackle critical and high findings first • Once a checkpoint is remediated, validate the issue is resolved

17. Train and influence culture • Internal website • Team website • Accessibility Council • Training (informal and custom) • Webinars • Events (accessibility and usability)

18. Internal website

19. Team website

20. Training (informal and custom) • Accessibility resources handout • Accessibility Learning Opportunities spreadsheet • Marketing materials • Videos • Recorded training • Custom training (2-3 days onsite)

21. Webinars • Monthly • Inclusive design • Accessible content • Coding basics • Audio and video • PDF accessibility • WCAG 2.1 overview • For special events

22. Events (accessibility and usability) • Worldwide • Global Accessibility Awareness Day (GAAD) • World Usability Day (WUD) • Internal • Accessibility Summit • UX Summit • Consumer Experience (CX) Summit

23. Build your team • Hiring and recruiting • Grow Your Own program • Retaining talent

24. Hiring and recruiting • Educate your Human Resources team about role and industry • Partner with third party agencies including those who advocate placement of people with disabilities • Advertise on accessibility-related job boards

25. Grow your own program • Cultivate internal talent(developers, designers,writers) converting them toaccessibility practitioners • 1-year program • Learn more about people with disabilitiesprior to doing any tasks • Monitor websites and social media • Take online courses (a11y, design, coding) • Shadow senior team members • Practice using assistive technology • Begin doing assessments and validations

26. Retaining talent • Give team members a choice in selecting their work • Pay for continued learning (technical and soft skills) • Communicate transparently • Weekly newsletter • Weekly 1-on-1s with managers • Bi-weekly team meetings • Peer feedback and mentors • Encourage and pay for certifications • Promote external speaking engagements • Provide a career path

27. Contact us Accessibility Consulting ManagerAngela Tarvinatarvin@optum.com Accessibility Engagement ManagerJacqui Tolisanojacqueline.tolisano@optum.com For general inquiries: Optum Accessibility Center of Excellencea11y@optum.com

28. Thank you!