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Computers and Business, Finance, and Marketing

Computers and Business, Finance, and Marketing. Week 11. International business Industrial development Retail Banking and Finance Stock market. Advertising Marketing Job force Telework Employee monitoring Manufacturing. Topics. Retail. Kiosks Point-of-sale terminals Debit cards

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Computers and Business, Finance, and Marketing

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  1. Computers and Business,Finance, and Marketing Week 11

  2. International business Industrial development Retail Banking and Finance Stock market Advertising Marketing Job force Telework Employee monitoring Manufacturing Topics

  3. Retail • Kiosks • Point-of-sale terminals • Debit cards • Social computing • Electronic data interchange • Online Purchasing

  4. Banking and Finance • Cashless society • Phone transfers • ATM • Debit card • E-cash • On-line sales and banking

  5. Stock Market • Share tracking • Wireless transactions on trading floor • Online trading

  6. Manufacturing • Robotics • Multimedia • Computer aided design/manufacturing • Just-in-time manufacturing • Virtual reality

  7. Advertising and Marketing • Television • Radio • Print • Internet

  8. Goals of Technology • Increase productivity • Reduce resources needed to complete tasks • Improve standard of living • Improve efficiency • Increase reliability

  9. Usual Result of Technological Advances • Cost of product goes down • Market expands • Jobs are created • new types • more workers of each type

  10. Society and Changing Technology • Higher standard of living • Better services • Better goods • Potential for higher incomes • Production of goods is more knowledge based

  11. Changing Nature of Work • Elimination of jobs • Creation of jobs • Reduced work hours • More leisure • Increased need for training

  12. Computer vs Other Technologies • Eliminate wider variety of jobs • Eliminate more high skilled jobs • Pace of improvement in speed and capacity is much faster • Continual retraining

  13. Job Creation • Programmers • Computer repair people • Trainers • Cable - guy • Network guy • Telemarketers • Webpage Design/Maint

  14. Income and Productivity? • Hourly wages dropped • Work less to do same thing • Productivity increases • Efficiency increases • Lower wages? Increase business? Lower costs?

  15. Jobs of the Future • Knowledge of some type of computer technolgy • Fewer jobs for people with lower skills and education • Pay level • high - highly skilled • low - no skill • Make transition to new technolgy

  16. Computers and Job Hunting • Fastest growing occupations through 2010 • computer scientists • computer engineers • systems analysts • network specialists

  17. Growth in Employment • IT personnel • Computer operators • Computer technicians • Systems analysts • Programmers • Database administrators

  18. Finding that Job • Job-search service on Internet • Regional info • Advise • Interview help • Resume help

  19. Telework • Work away from normal office • Utilize • Email • FTP • Video conferencing

  20. Benefits to company • Reduced overhead • Skill retention • Increased productivity • Reduced absenteeism • Improved morale

  21. Benefits to Employees • No commute time/costs • Reduced clothing costs • Reduced child care costs • Greater freedom • Decreased distractions • Flexible location

  22. Benefits to Everyone • Reduction of traffic • Reduction of costs of transportation infrastructure • Reduction of environmental damage

  23. Telework Job Attributes • Large degree of autonomy • Intrinsically satisfying • Routine communications • Agreed job specs and time tables • Involve travel • Require quiet time to think

  24. Problems • Isolation • No direction from supervisor • Low morale • Work too little or too much • Reduced opportunities for advancement • Reduction in important inter-office communication

  25. Changing Business Structures • Trend towards smaller businesses and independent consultants • Company loyalty and identification decreases • Decreased need for middle management due to better tools

  26. Employee Monitoring • Creation of new ways to monitor • Old ways are more efficient

  27. Employee Monitoring Methods • Electronic - details of performance (keystrokes, time spent) • Physical surveillance • Customer service telephone work • Access to info (files, email,)

  28. Health Issues • Radiation • Wrist problems • Repetitive Strain Injury • Blurred vision

  29. Responses to Health Issues • Ergonometric solutions • Role of management in supervision • Legal issues - lawsuits

  30. E-Commerce • Major model alteration of provision of goods and services • Customer driven and controlled • Aimed at cutting costs • Improved quality of goods and services • Increased speed of service delivery

  31. New Methodology to.. • Address the needs of organizations • Identify requirements of merchants • Elevate the desires of customers

  32. Buying and Selling • Information • Products • Services

  33. Applications • Communications on demand • Remote banking • Procurement and purchasing • Online marketing and advertising • Expanded home shopping

  34. Common Business Services • Security • Authentication • Electronic payments • Online directories • Online catalogs • Data storage backups

  35. Message and Information Exchange • Email • Electronic data interchange • Electronic funds transfer • Transaction capture • Delivery tracking

  36. Pillars of E-Commerce Support • Universal Access • Public Policy • Legal Issues • Privacy Issues • Technical Standards

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