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ProDesarrollo and Consumer Protection What have we done?

ProDesarrollo and Consumer Protection What have we done?. Commitments. Honesty. Integrity in dealings with competitors Avoid obtaining information illegally from competitors Do not misrepresent services offered by others. Do not defame other institutions

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ProDesarrollo and Consumer Protection What have we done?

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  1. ProDesarrollo and Consumer Protection What have we done?

  2. Commitments Honesty. Integrity in dealings with competitors Avoid obtaining information illegally from competitors Do not misrepresent services offered by others. Do not defame other institutions Ethical practices in personnel recruitment. Discourage predatory practices amongst credit officers. Tell the truth

  3. Commitments Quality services Fair pricing Avoid over-indebtedness. Fair collection practices Protect the privacy of customers’ information Prevent unethical behavior between personnel and customers Implement a customer complaint system. Implement pro-consumer policies.

  4. Mechanisms

  5. Basic Certification Process

  6. Lessons Learned • MFIs adopt the Code of Ethics to different degrees, but this is hard to measure • The Code of Ethics was created in a context with fewer participants. Many organizations today today did not take part in the consensus process when it was created. • Organizations’ personnel changes, and sometimes those that were more involved with the Code leave. • Everybody wants to use the Code to challenge the behavior of others… • Saying is different than doing • If there are not formal complaints from the MFIs, it is difficult to take action. • There is still a big issue with outsiders from the network. • In spite of everything, the code of ethics has contributed a lot to building the reputation of MFIs, ProDesarrollo, and the sector.

  7. Next Steps

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