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Effective Communication 101 Life and Learning Workshop September 24, 2007

Join Melanie Bentley-Cruz for a workshop on effective communication. Learn about different communication methods, barriers to communication, and strategies to overcome them. Develop active listening skills and assertiveness techniques. Resources provided for further learning.

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Effective Communication 101 Life and Learning Workshop September 24, 2007

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  1. Effective Communication 101Life and Learning WorkshopSeptember 24, 2007 Presented by: Melanie Bentley-Cruz Center for Student Leadership and Community Engagement

  2. Presentation Overview • Two opening activities • Ways we communicate • Barriers to communication • Overcoming those barriers • Listening • Questions, comments, concerns

  3. What is Effective Communication? • Cingular Commercial YouTube: http://youtube.com/watch?v=4nIUcRJX9-o • What does this tell us about communication?

  4. Activity- Thanks for Coming • Listen to the instructions • What did you notice? • How does this activity help us to understand communication?

  5. Ways We Communicate • Writing- resumes, cover letters, professional letters, emails, facebook, MySpace • Talking- public speaking, face-to-face, cell phone messages, interviews, voice mail • Listening • Non-verbals

  6. Barriers to Communication • Physical barriers- yelling across the hall, communicating from different locations • Perceptual barriers- we all see the world differently • Emotional barriers- withholding thoughts and feelings • Cultural barriers- group behaviors • Language barriers- not everyone is familiar with all languages or jargon

  7. Ways to overcome these barriers • Physical barriers- try to use face-to-face communication frequently • Perceptual barriers- recognize we have different values and try to recognize where the person is speaking from • Emotional barriers- try to build trust

  8. Cultural barriers- recognize differences in meaning, pacing, volume and gesture, space, and touch • Language barriers- learn more about different cultures, relax, try to find a place where there are not many additional stimuli to take away from the exchange of messages - ask what people need in order to communicate most effectively - Solicit feedback

  9. Tips and Tricks • Assess who you are speaking to • peer, professor, co-worker, boss, family • If possible- PLAN • Check on non-verbal and simple errors • In conflict, focus on the problem, not the person • Listen and be honest with yourself

  10. Assertiveness • Assertiveness- expressing thoughts, feelings, and beliefs in a direct and honest way. • Use “I” statements • “I” statements include 3 parts: • Feelings, behavior, effect • Let’s create an “I” statement!

  11. Listening “We were given two ears but only one mouth, because listening is twice as hard as talking." • How to listen: • Attending • Paraphrasing • Clarifying - Perception checking • Make active listening a habit (it takes 21 days to turn something into a habit!)

  12. Thank You • Questions? • Comments?

  13. Resources for this presentation • Oklahoma Family Voices http://okvoices.org/communication.html • ManageTrainLead http://hodu.com/barriers.shtml • People Skills by Robert Bolton, Ph.D. • How to Communicate by McKay, Davis, and Fanning

  14. The Center for Student Leadership and Community Engagement • Located at 235 Student Union • Open Monday-Friday 8:30 a.m.- 5:00 p.m. • Provides information on leadership development and community engagement. • Check out our website for more information: http://www.leadership.buffalo.edu

  15. Additional Resources in the SLCE Our resource center has several resources on effective communication. These include: • People Skills by Robert Bolton, Ph.D. • Face-to-Face Communications by Harvard Business School Press • Listening: The Forgotten Skill by Burley-Allen • Listen Up- Hear What Really is Being Said (VHS) • Be Prepared to Speak (VHS) • Lincoln on Communication (DVD) …. And many more!

  16. Additional Opportunities through the SLCE • S.O.U.L.- An online and interactive program to teach about the basics of leadership. Check out: http://www.leadership.buffalo.edu/soul.shtml • Stay Up UB- November 16-17th • Leadership Week- October 29th- November 3rd Check out: http://www.leadership.buffalo.edu/leadweek.shtml

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