2nd European CAF Event Luxembourg 1-2 June 2005

1. 2nd European CAF Event Luxembourg 1-2 June 2005 General conclusion on the future of quality models in Europe in general and the Common Assessment Framework in particular Patrick Staes European Institute of Public Administration Guy Wagener President IPSG Luxembourg 2nd European CAF Event Luxembourg 1-2 June 2005

2. Content • Message from Minister Claude Wiseler • Conclusions of the survey • The debate among European experts on quality and the modernisation programmes • The debate on the future of the CAF (“CAF 2006”) • Conclusions of the parallel programmes • CAF network: CAF e-community • The CAF network in the context of the EPAN cooperation 2nd European CAF Event – Luxembourg 1-2 June 2005

3. Message from Minister Claude Wiseler • High importance of the next informal meeting of the Ministers in charge of the public services • Strong impact of the Lisbon strategy on the Mid Term Programme 2006-2007 for the EPAN network • Collaboration of the EPAN network on innovative, efficient public services • Promotion of quality management by exchanging experiences and stimulating the use of the CAF as the result of the European collaboration • Strong political commitment is clear and the Minister will testify of this Event to his colleagues 2nd European CAF Event – Luxembourg 1-2 June 2005

4. Conclusions of the survey • CAF gained a foothold among TQM tools in EU and proved its added value • CAF leads to improvement actions and creates readiness to exchange good practices • We need more exchange of experiences and methodological validation can help • We need stronger communication towards all the stakeholders in the whole process of SA with CAF and the following improvement actions 2nd European CAF Event – Luxembourg 1-2 June 2005

5. Headlines of the debate among European experts on quality and the modernisation programmes • Let’s enlarge our mental map when we think about quality and involve all the stakeholders, the users and the media • If we want to assess outcomes, we have to involve other actors in the assessment • Let’s trust our citizens and empower them • Let’s trust our people and empower them • Bench learning should not be done only with similar organisations • There is no contradiction between quality and efficiency • We need good quality strategies that legitimate and stimulate innovative projects and motivate our people • We should leave enough room for out of the box thinking • Quality enables the achievement of political programmes and objectives • We need strong political leaderships in quality management 2nd European CAF Event – Luxembourg 1-2 June 2005

6. Headlines of the debate on the future of the CAF (CAF 2006) • Proposals for improvement of the structure :e.g. more emphasis on goal deployment and goal achievement, cross-functional process management • Output and/or outcome assessment • How to adapt the scoring system: do I want to see a lion or a pussy cat? • Validation and validators as a guarantee for improvement • Bench learning via CAF works 2nd European CAF Event – Luxembourg 1-2 June 2005

7. Conclusions of the parallel programmes (separate document) 2nd European CAF Event – Luxembourg 1-2 June 2005

8. CAF network: CAF e-community (soon available at www.eipa.nl) 2nd European CAF Event – Luxembourg 1-2 June 2005

9. Le modèle CAF dans le contexte de la coopération EPAN Rien n’est possible sans les hommes Rien n’est durable sans les institutions Jean Monnet CAF • Instrument européen de coopération administrative • Position "particulière” au sein du réseau EPAN • Réseau des correspondants nationaux • Centre de Ressource dédié • Événements de coopération et d’échange d’expériences • Langage commun Événement Institution ?? 2nd European CAF Event – Luxembourg 1-2 June 2005