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The 4 th European CAF Users’ Event

UNIUNEA EUROPEANA Fondul Social European. GUVERNUL ROMANIEI Ministerul Administratiei si Internelor. Unitatea Centrala pentru Reforma in Administratia Publica. The 4 th European CAF Users’ Event. Progressing Towards Excellence -

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The 4 th European CAF Users’ Event

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  1. UNIUNEA EUROPEANA Fondul Social European GUVERNUL ROMANIEI Ministerul Administratiei si Internelor Unitatea Centrala pentru Reforma in Administratia Publica The 4th European CAF Users’ Event Progressing Towards Excellence - The Challenge for European Public Administrations in Difficult Times “Self-assessment in the context of the management by objectives” Ana Laranjeira Regional Directorate for Organisation and Public Administration Vice-Presidency of the Regional Government of the Azores 23 - 24 September 2010, Bucharest Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration

  2. “Self-assessment in the context of the management by objectives” Identification • Azores is a Portuguese archipelago, in the Atlantic Ocean, composed of nine islands; • The Autonomous Region of Azores is one of the two autonomous regions in Portugal; • Population: 244.780 inhabitants; • Regional administration workers: 18.260 (represents 15% of the azorean workforce). Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest

  3. “Self-assessment in the context of the management by objectives” Identification Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest

  4. “Self-assessment in the context of the management by objectives” Case Background 9th Azores Regional Government Programme (2005-2008) Regional Plan for Quality Promotion in Public Services Strategic Vectors • Citizenship • Public Service • Companies Citizens Assessment Audit (Self) Assessment Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest

  5. “Self-assessment in the context of the management by objectives” The Actors General Coordination Vice-Presidency of the Government of the Azores Regional Directorate for Organisation and Public Administration CAF Regional Coordinator Department Coordination Quality Promotion Groups (8) Designated Pivot (Self) Assessment Teams (155 EAA) Leader Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest

  6. “Self-assessment in the context of the management by objectives” Measure of Success Self Assessment organisations - Results 2004-2008 Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest

  7. “Self-assessment in the context of the management by objectives” Measure of Success Improvement Actions Identified Balance of the 316 Identified Improvement Actions 2004-2008 End of 2008 Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest

  8. “Self-assessment in the context of the management by objectives” Measure of Success Objectives Achieved • Overall collaborators’ involvement in the Improvement Process • Discovery of the strengths and improvement areas • Measurement of the progress over time, through periodic self-assessment • Integration of various quality initiatives into normal “business” operations • Management by processes and facts • Knowledge of the direction to follow for improvement activities • Self Assessment, thefirst stepto execute the Integrated System for Management and Evaluation of the Performance for Public Regional Administration of the Azores – SIADAPRA • Now (Sept. 2010) there is one Regional Directorate certified and credited and two in process of. Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest

  9. “Self-assessment in the context of the management by objectives” Future Challenges Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest • To implement the System of measuring performance in the Azorean Administration - SIADAPRA • To apply CAF on the context of the new system • Compare results (Benchmarking) and experiences (Benchlearning)

  10. “Self-assessment in the context of the management by objectives” Future Challenges SIADAPRA - 3 subsystems SIADAPRA 1 Measuring Organisational Performance SIADAPRA 2 Measuring Individual Managers Performance SIADAPRA 3 Measuring Individual Workers Performance Tools Methodologies Instruments QUAR (Evaluation and Responsibility Chart) BSC Activities Plan CAF or Qualis Performance Evaluation Form Performance Evaluation Form • Excellent Performance • Good Performance (only 20% can be Relevant in each annual management cycle, 5% of these can be recognized as Excellent) • Satisfactory Performance • Non Satisfactory Performance • Excellent Performance • Relevant Performance (only 30% can be Relevant in each annual management cycle, 5% of these can be recognized as Excellent) • Satisfactory Performance • Non Satisfactory Performance • Excellent Performance • Relevant Performance (only 30% can be Relevant in each annual management cycle, 5% of these can be recognized as Excellent) • Satisfactory Performance • Non Satisfactory Performance Performance evaluation at the end of each annual cycle Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest

  11. “Self-assessment in the context of the management by objectives” Future Challenges SIADAPRA 1 - Measuring Organisational Performance Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest How are services evaluated in each annual management cycle? • By the results obtained • Results of effectiveness • Results of efficiency • Results of quality • By the internal Quality processes implemented • Implementing action plans provided by a process of quality tools application, in particularly CAF. • By the internal and external recognition • Workers Satisfaction • Clients Satisfaction • Internal and external audits • Certification and accreditation processes • Recognition of the Member of the Government

  12. “Self-assessment in the context of the management by objectives” Future Challenges SIADAPRA 1 - Measuring Organisational Performance Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest Which are the direct main consequences of being “Excellent” in each annual management cycle? • The services with best results obtained and quality processes implemented could expect being recognized as “Excellent” on that annual management cycle inside of their Government Department. • Services with Excellent performance in an annual management cycle are authorized to increase their “Relevant” and “Excellent” percentages for managers and workers performance up to 40% and 10%, respectively, in the new annual management cycle, with practical effects on their professional careers.

  13. “Self-assessment in the context of the management by objectives” Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest How is it recognized the Excellent performance of services? • Services are evaluated by Planning, Strategy and Evaluation Services (department level) • Using the Matrix Excellence: • Scale score: 1 to 10 points • Compare results (Benchmarking) and experiences (Benchlearning)

  14. “Self-assessment in the context of the management by objectives” Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest

  15. “Self-assessment in the context of the management by objectives” Thank you for your attention! For more information please contact ana.mt.laranjeira@azores.gov.pt or go towww.vpgr.azores.gov.pt Vice-Presidency of Azores Government Regional Directorate of Organisation and Public Administration 23 - 24 September 2010, Bucharest

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