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Volvo On Call - Integrated Mobile App for Car Safety, Security, and Convenience

Volvo On Call is a proprietary mobile app that provides two-way communication between the customer, Volvo service provider, and the car. It offers a range of services including car locator, remote door lock/unlock, vehicle dashboard, heater start, roadside assistance, vehicle information, and more.

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Volvo On Call - Integrated Mobile App for Car Safety, Security, and Convenience

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  1. Volvo on Call October 2012 Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  2. Mobile app Car locator Remote door lock/unlock Vehicle dashboard Car alerts Journal log Heater start Roadside assistance Vehicle info Subscription info Security Stolen vehicle tracking Alarm notification Remote vehicle immobilisation Safety Crash notification Emergency service Breakdown service Remote door unlock What is Volvo On Call • Volvo On Call is the integrated application of telecommunication and computer services. • It provides two-way communication between VCC/service provider, the customer and the car. • It enables: • More efficient delivery of already existing products and services, such as roadside assistance. • Delivery of a whole set of new products and services to our customers in the areas of: • Safety • Security • Convenience (Mobile app) • Volvo On Call is an integrated part of the Connected car as the “Connectivity Pro” offer – a car always connected • Volvo On Call is also an integral part of the overall Volvo Advanced Safety Strategic Approach as shown on the following slide. Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  3. 5 phases of safety 4. Damage reduction • 3-point Safety Belt • Deformation zones • PRS • SIPS • WHIPS • ROPS • IC 1. Normal driving 2. Conflict 3. Avoidance • Pedestrian Detectionwith Full Auto Brake • Collision Warning with Full Auto Brake • City Safety • DSTC and CTC • RSC • Collision Warning • Emergency Brake Assist • Lane Departure Warning • Ready Alert Brake • Driver Alert Control • Adaptive Cruise Control • IDIS • BLIS • Active Bending Lights • Distance Alert 5. After collision Volvo On Call Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  4. Volvo on Call - current services overview • Convenience • Mobile app • Remote Heater start • Remote Engine start (13w46) • Car locator • Remote door lock/unlock • Vehicle dashboard • My Volvo integration (13w20) • Connected Service Booking data (13w46) • Journal log • Roadside assistance • Vehicle info • Subscription info • Safety & Security • Crash notification • Emergency service • Breakdown service • Stolen vehicletracking • Alarm Notification • Remotevehicleimmobilisation Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  5. Data (SMS) Web Connection In-vehicle system Voice (GSM) Volvo On Call – How it Works A centralized database of vehicle and customer data is operated for Volvo Cars by Volvo’s preferred Telematics Service Provider. This TSP also operates a workstation server used by Customer Service Center operators. Central Server GPS Position of the vehicle is calculated based on signals received from the Global Positioning System. 4 1 When a service is needed, both a data message and a voice call are initiated. 3 5 Local Customer Service Center 2 The customer pushes either the OnCall or SOS button activating a service request. An automatic crash notification or theft alarm also send signals from the system. The customer service center operator responds to the service request and sees to it that the services that are needed are dispatched to the vehicle Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  6. Volvo On Call System • Available in all models • Communication unit with: • embedded SIM • back-up battery • back-up GSM antenna • GPS receiver • Integrated into the electrical platform Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  7. Volvo On Call System SIM-Card reader connection GSM antenna Main power MOST connection GPS antenna Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  8. Evolution of Volvo On Call 1996 Volvo Cars completes study of telematics and decides to invest in systems and services 1997 Projects started in Europe and US 1999 Volvo decides on centralised message handling. WirelessCar is formed to provide services. Volvo Cars sold to Ford. 2001 Services start in first market, Sweden, with Falck as customer service center 2002 Services start in US with Cross Country Automotive as customer service center (Offer removed in 2004) 2003 Services start in UK in Autumn with Mondial as CSC and direct connection to UK emergency services 2005 Services to start in IT and FR, and re-launch in Sweden with Viking as call center. 2006 Pan-European Service Start with all countires on SIM-card. 2006 Service start in Norway and BeNeLux 2007 Germany, Spain and Switzerland 2008 Austria and Russia 2012 Brazil, Finland and Denmark 1/1/2020 Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  9. Safety Security Mobile app Accident Assistance Roadside Assistance Collision Notification Lock/Unlock Warnings Driver Journal Subscription Info Remote Door Unlock Dashboard Heater Start Car Locator Volvo on call services Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  10. Volvo OnCall mobile apps are today available for: Volvo oncall mobile app Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  11. Volvo On Call Markets • Sold in 16 markets as of July 2012 • Service available in 17 markets • Finland and Denmark became active with their own call centers in May 2012 = Market selling option= Cross-border service = No service yet 1 Sweden (2001) 2 UK (2003) 3 France (2005) 4 Italy(2005) 5 Netherlands (2006) 6 Belgium (2006) 7. Luxembourg (2006) 8. Norway (2006) 9 Germany (2007) 10 Switzerland (2007) 11 Spain (2007) 12 Portugal (Call Center in France) 13 Austria (2008) 14 Russia (2008) 15 Brazil (2012) 16 Finland (2012) 17 Denmark (2012) 2020-01-01 11 Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  12. Volvo oncall sales 2010 2011 2012 2013 2007 2008 2009 Introduction of convenience features in smartphone app 2020-01-01 12 Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

  13. Volvo On Call responds well to customer demands for connected services Customer demand for connected services (% saying useful / very useful) Remotely lock and unlock vehicle Service reminders Call roadside assistance Parked car locator Vehicle health information  Manufacturer vehicle notifications  Diagnostic trouble code Vehicle owner’s manual Service scheduling support  Mature markets Developing markets “Cars Online 11/12” where Capgemini asked 8000 customers worldwide about their preferences for connected services 2020-01-01 13 Issuer:Timo Paulsson, tpaulss1, Security Class: Proprietary

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