1 / 18

Amadeus iQCX

Amadeus iQCX. Mastering automation to optimise quality. Author, Department Place, Date. 1. Introduction. Amadeus iQCX. Amadeus iQCX is a web-based reservation management platform to help travel management companies and online travel agencies. > Manage reservations better

edulac
Download Presentation

Amadeus iQCX

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Amadeus iQCX Mastering automation to optimisequality Author, Department Place, Date

  2. 1 Introduction

  3. Amadeus iQCX Amadeus iQCX is a web-basedreservation management platform to help travel management companies and online travel agencies. > Manage reservations better > Issue tickets faster > Deliver better itineraries > Produce accurate reports & analysis

  4. 4 modules for Reservation Management TripImprovement Quality Control Itinerary Delivery Ticketing • Based on pre-defined, web-based business rules that capture & processes PNR data • Web-based application that automates all aspects of the ticketing process from basic ticketing to complex split tickets and exchanges • Customised content in multiple formats helping to build customer itineraries and invoices • Add-on services aimed at saving time, such as Fare Checker, Seat Checker and Waitlist Checker

  5. A partnership with Cornerstone • Agreement signed in July 2011 • Cornerstone: US-based (Indiana) technology company specialised in Reservation Management and Business Intelligence • Per month: 3.8m transactions; 400,000 itineraries • Amadeus customers worldwide get access to iQCX and iBank products • Amadeus local organisation provides implementation and support

  6. 2 Benefits for Your Business

  7. Amadeus iQCX improves your business processes Increase throughput Improve efficiency Reduce overheads Increase revenue by saving time and work in creating reservations by optimising workflow and increasing touch-less rates by eliminating the cost of technology maintenance and management by directing agents towards the most profitable supplier relationships Amadeus iQCX interacts with Amadeus and all other global distribution systems, and can be customised to integrate with other technology providers

  8. 3 Amadeus iQCX overview

  9. iQCX workflow Tripimproved Ticketissued Reservation captured QualityControl Business rulesapplied Itinerarydelivered

  10. Amadeus iQCX Quality Control Amadeus iQCXQuality Control • Web-based business rules engine that captures and processes PNR data, to improve your profitability by increasing top-line revenue and reducing costs that negatively impact your bottom line • Validate Reservation Accuracy • Monitor Travel Policies • Perform File Finishing • Prepare for Ticketing • Prepare for Reporting

  11. Amadeus iQCX Ticketing Amadeus iQCXTicketing • Web-based application that automates all aspects of the ticketing process from basic ticketing to complex split tickets and exchanges • Issues basic tickets as well as complex split tickets and exchanges • Immediately tickets all online reservations • Eliminates debit memos related to ticketing errors • Reduces after hours fees by conducting 24/7 reservations processing

  12. Amadeus iQCX Itinerary Delivery Amadeus iQCXItinerary Delivery • Web-based application that allows you to easily produce and deliver customised itineraries and invoices for your customers • Creates branded itineraries • Delivers customized content that complements each reservation • Sends itineraries in multiple formats i.e. plain text email, PDF and HTML • Provides online access of itinerary history

  13. Amadeus iQCX – Trip Improvement Amadeus iQCXTrip Improvement • Add-on services aimed at saving you time, and giving your customers a better service • Fare Checker searches the GDS for better fare options • Seat Checker works to secure your travellers’ preferred seating choice • Waitlist Checker queries the availability of wait-listed segments • Schedule Change Management allows you to keep your customers informed of any changes to their travel arrangements

  14. 4 Implementation

  15. Implementation • Implementation managed by Amadeus professional services consultants • Support by Amadeus globally according to established service level agreements

  16. 5 Return on Investment

  17. Investment model Implementation based on time and materials Implementation Transaction based model according to usage Transaction

  18. Thank you You can follow us on: AmadeusITGroup amadeus.com/blog amadeus.com

More Related