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Behind the Scenes of a Web-Based 360 Feedback Process

Behind the Scenes of a Web-Based 360 Feedback Process. Keith Rettig. Background. High tech company Webmaster-for-hire Responsible for providing Technological innovation Internet expertise Quality of Service I/O domain knowledge Not required But definitely beneficial

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Behind the Scenes of a Web-Based 360 Feedback Process

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  1. Behind the Scenesof aWeb-Based 360Feedback Process Keith Rettig

  2. Background • High tech company • Webmaster-for-hire • Responsible for providing • Technological innovation • Internet expertise • Quality of Service • I/O domain knowledge • Not required • But definitely beneficial • Web site hosting & design domain knowledge • Absolutely required

  3. What You Should Expect From Your Vendor/Webmaster • A “Can-Do” Attitude • Should be coming to you with ideas • If your survey, then fully customized interface • If their survey, then fully personalized interface • Number of Ratees is inconsequential • Largest cost factor (second to setup of hardware & software)

  4. What You Should Expect From Your Vendor/Webmaster(continued) • Number of Raters is even more inconsequential • Security • Data • Confidentiality • Anonymity • Savings • Cost • Time • Administration problems

  5. Web-based 360˙ Benefits • Cost savings • Time savings • Global access • 24-7 availability • Immediate processing • Targeted surveys • Targeted reminders

  6. Web-based 360˙ Benefits • Targeted second reminders. . . • Data, data, data! • Always up-to-date and always available • Paperless office • Paper “less” office at least? • Please? • Cost savings

  7. Interesting Facts • 88% Return Rate! • 90% if you include the raters who opted out • 6420 Surveys completed • of which • 769 were declines • of which • 225 were auto-declined by system • 127 were actual raters declining • 417 were deleted for other reasons

  8. Interesting Facts (continued) • 320 Ratees have completed the process • 21 Raters per ratee average • Minimum 1 Rater • Maximum 40 Raters • Rater types requested • 328 Supervisors • 1828 Direct reports • 1781 Indirect reports • 2169 Peers • 0 Customers • 306 Self reports

  9. Interesting Facts (continued) • Rater confidentiality settings • 3192 requested maximum level • 1964 requested minimum (328 supervisors) • Rater additional comments • 2495 raters • 44% of responding raters • 52 words on average • 39% overall for all surveys • 21 words on average for all surveys

  10. Ideas Anyone? • Training selection • Manual • Automatic • Enhanced descriptions with each item • “Wizard” type approaches to scoring • Item branching • Culture shaping

  11. Ideas Anyone? (continued) • Linkage with other data • Organizational Structure • Performance • Pulse Surveys • Corporate Index • Enhanced reporting • Automatic feedback by system • Based on item score • Based on multi-item scores • Link to training materials • Real-time full-time 360˙ process

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