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Understanding Information Seeking Behavior: Bridging User Needs and Library Services

Explore the gap between library services and user expectations through research on information seeking behavior at UiTM Sarawak. Discover user preferences in seeking information, preferred tools, challenges faced, and perceptions of library services.

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Understanding Information Seeking Behavior: Bridging User Needs and Library Services

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  1. Research on Information Seeking Behaviour: An Attempt to Bridge What Users Need and What Libraries Could Offer ImiliaBinti Ibrahim SabariahBintiAbdSamad UniversitiTeknologi MARA (UiTM)

  2. What I have for you today… • Library and User • Research on Information Seeking Behaviour • Our case: UiTM Sarawak users • Conclusion and Recomendation

  3. Library and users… never been in the same page???

  4. Users • Are normally clueless on what to expect from the library • Always jump into the easiest route to success • Would always blame the library when they could not find what they want

  5. Libraries? (that refers to the managers… better known as librarians) • Always try to provide latest and most popular services • Thought that the more complex the services… the better they are • When one person ask for something, they thought… well we should provide this for everyone

  6. How to make these two meet? • By understanding each other… or actually the service provider should understand the users…

  7. Why Research on Information Seeking Behaviour? • Everyone will have their own way of using information • How they seek for information would also be different from each other • The best way to get some clue on their needs and attitude towards information is by doing some research about it

  8. Well… where do we start? • Let see… it is basically a simple quantitative research • To get some idea, there’s a lot of researches on the topic out there… • Find one or two that could be your example • And start with your own

  9. Our pilot study… UiTM Sarawak experience • We prepared custom set of questions for UiTM users (well we didn’t pluck from the sky, therefore we did some literature search) • We distributed questionnaires to users which includes • Students (288 Answered) • Academic Staff (23 Answered) • Non Academic staff (19 Answered) • And our research shows some answers to our questions…

  10. Why people need information? 239

  11. Materials that they need…

  12. Their preferred way to search for information…

  13. Tools that they use to find information

  14. When and where…

  15. Why people go to the library…

  16. Their perceptions towards library services…

  17. Problems faced when searching for information… 188

  18. And for the conclusion….

  19. Well that’s it from me…. ThAnKyOuVeRyMuChFoRyOuRaTtEnTiOn

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