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Lessons in Long-Term Success: Insights from Howard, Hilton, and Herb

Explore the wisdom of Howard Schultz, Conrad Hilton, and Herb Kelleher on achieving long-term success in business. Learn about the importance of employee care, attention to detail, and customer-focused strategies for sustained growth. Discover the key principles that have guided these influential entrepreneurs towards success.

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Lessons in Long-Term Success: Insights from Howard, Hilton, and Herb

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  1. 3H = LTS*(*Long-Term Success)Tom Peters/0603.2008

  2. HowardHiltonHerb

  3. 25

  4. Starbucks boss Howard Schultz religiously visits 25 shops a week.

  5. Conrad Hilton, at a gala celebrating his life, was asked, “What were the most important lessons you’ve learned in your long and distinguished career?” His immediate (and COMPLETE) answer: “REMEMBER TO TUCK THE SHOWER CURTAIN INSIDE THE BATHTUB.”

  6. Conrad Hilton shares his foremost key to success.

  7. “You have to treat your employees like customers.” —Herb Kelleher, upon being asked his “secret to success” Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines. (SWA’s pilots union took out a full-page USA Today ad thanking HK for all he had done; across the way in Dallas, American Airlines’ unionized pilots were picketing AA’s Annual Meeting.)

  8. Herb Kelleher (Southwest Airlines) says this is his only success “secret.”

  9. 3H: Howard, Hilton, Herb**Stay in touch!**Sweat the details!**It’s the people, stupid!

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