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Reynolds: E-Business: A Management Perspective

Reynolds: E-Business: A Management Perspective. Chapter 3: Technology in E-Business by Wojciech Piotrowicz. Completing this Chapter will enable you to: Understand the role of technology in e-business and trace its evolution

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Reynolds: E-Business: A Management Perspective

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  1. Reynolds: E-Business: A Management Perspective Chapter 3: Technology in E-Business by Wojciech Piotrowicz

  2. Completing this Chapter will enable you to: Understand the role of technology in e-business and trace its evolution Gain insight into data, application, and process integration, both internal and inter-organizational Become familiar with emerging trends in e-business technology, such as web-based services and service-oriented architecture (SOA) Recognize the importance of security and privacy in e-business, as well as its role in standardization Understand the ways in which ICT costs, benefits, and risks can be evaluated Learning Outcomes

  3. E-business technologies • Hardware • Computers, mobile devices, peripheral equipment • Network • Cabling, fibre optics, wireless connections, electricity • Software applications • Production systems • Integrated information systems • Integrated electronic data exchange systems

  4. E-business systems quality • Availability: the time during which the system is accessible and available to use • Reliability: the extent to which the system can perform required functions, under defined conditions and during specific periods • Data quality: the extent to which data is accurate, complete, available, etc. • Functional fit: the minimization of the gap between IT system function and business requirements • Information security: the extent to which information is protected • Interoperability: the ability to integrate systems and components • Modifiability: the ability to incorporate changes into the system performance • Safety: ensuring that the system does not cause death, injury, or have a negative impact on the environment • Usability and user productivity: ensuring a positive impact on user performance as well as upon levels of user satisfaction Source: Gammelgård et al., 2007

  5. B2B (Business-to-business) integration • Technical integration, which is on a data integration level and concentrates on the data exchange between companies. • Application integration: the physical integration of software and hardware. • Business integration: the extent of cooperation between organizations. Sharing plans, schedules and inventory information, joint work on product development and customer service. • To achieve business integration, companies need to be integrated on both technical and application levels.

  6. Service-oriented architecture (SOA) • ‘an architectural style that emphasizes well-defined, loosely coupled, coarse-grained, business-centric, reusable shared services.’ (SUN, 2004) • Loosely coupled interactions • One-to-one communication • Consumer-based trigger • Synchronous

  7. E-business security Major issues in e-security • Confidentiality/disclosure • Data integrity • Authentication (identification) • Non-repudiability • Privacy • Anonymity Authentication methods

  8. IT/IS Evaluation and e-business • Costs • direct and indirect costs • financial and non-financial costs • initial investments and ongoing costs • Benefits • Operational, tactical, strategic • Impact on finances, customers, processes, learning and growth • Tangible, intangible • Financial, nonfinancial • Risks • Benefits delivery risks • Technological delivery risks

  9. Long case 3.1: Exostar • Created in 2000 by four aerospace and defense (A&D) industry leaders • Over 40,000 suppliers and close to 95,000 users are registered with the platform. • Main modules • Supply Chain Platform • Supplier Integration • SourcePass (used for sourcing) • ProcurePass • ForumPass • Secure Business Process Management • Questions • Why did so many companies decide to join Exostar? • Can you list and classify the benefits likely to have been generated by Exostar? Which of them are strategic and which tactical and operational?

  10. Long Case 3.2: PayPal • Developed in 1998, and in 2002 PayPal was bought by eBay • 73mn active users world wide • In 2008 PayPal processed $USD 60bn in payments - a 27% increase on the previous year. • Almost 9% of global e-commerce transactions were completed via PayPal in 2007. • Person to Person transfer services • B2B and B2C transactions, often for SME e-business traders • Questions • Do you use PayPal or other online payment technologies? If yes, what are your experiences? If not, why not? • 2. What are the advantages, disadvantages, and threats of online payment technologies for the various stakeholders involved?

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