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Revenue Recovery How to make more money that’s already yours (SCE) Presented by: Robert Montoya

Revenue Recovery How to make more money that’s already yours (SCE) Presented by: Robert Montoya September 2009. What we will review today ( Recovering your Revenues). Quick, Comprehensive review of Revenue Recovery (Internal as well as External)

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Revenue Recovery How to make more money that’s already yours (SCE) Presented by: Robert Montoya

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  1. Revenue Recovery How to make more money that’s already yours (SCE) Presented by: Robert Montoya September 2009

  2. What we will review today( Recovering your Revenues) • Quick, Comprehensive review of Revenue Recovery (Internal as well as External) • Internally communicate your performance, success stories, and metrics (gain visibility) • Performance goals and Safety programs to keep everyone focused, constant communications, and gain support • Review an actual and recent theft case at Southern California Edison = Net $ 2.5 M in Theft

  3. Review of Best Practices whenbilling and recovering revenues • Investigate Energy Theft leads ASAP (1 to 5 days) • Go prepared with billing history and research • Conduct a thorough investigation/retain all evidence (photographs and all hardware) • Utilize Prosecution when needed and utilize the D/A office and try to gain support from your law dept. • Communicate/Coordinate with local law enforcement when needed (Marijuana grows- DEA etc.) • Work with your Billing & Collections department (follow up – payment arrangements – collections) • Negotiate a settlement (new and old cases before these go to write off)

  4. Communicate your Performance to gain Internal, On-going Support • Do you have a Newsletter • Do you publish your performance • Do you Communicate with upper management on all large success stories, close calls, and safety • Do other Dept’s know about Revenue Protection • Are you involved in Benchmarking (best practice) • Do you reward your employees (bonus program) • Are employee’s focused on goals/metrics and are these published and measured on a monthly basis • Do you have a Training Program for your Investigators

  5. Setting Performance Goals and link to performance appraisals • Do you measure the following? • Safety is #1 ride a longs by Supervision (its not all numbers) • Are your goals tied to appraisals • Goals for Billed & Collected Revenue • Goals for Billing the cost incurred for correcting Theft cases Other Operating Revenue (OOR’S) • Goals measuring backlog, and cases investigated within XX timeframe

  6. 14 Years of Billed & Collected Data MILLION

  7. 14 Years of Billed & Collected Data MILLION Projected

  8. Theft Dollars Billed 1995 - 2009 YTD and Projected YE

  9. SCE- Revenue Protection Lost Revenue Recovered as a % of Lost Revenue Billed Site Inspections per 1,000 Customers High SCE 2008 = Q2 SCE 2008 = Q2 Performance Low • SCE remains in the 2nd Quartile for Inspections and Recovered Revenue • Reviewing the peer panel, Duke and Dominion currently utilize 65% computer analysis to determine theft

  10. Review Theft case of $ 2.5 Million • Major Customer • Plating Business • Time of use Rate • Meter read by RTEM • Energy Theft Program • Prevention • Detection • Investigation • Prosecution • Restitution

  11. From Your Power Point – Marijuana Grows • Our Investigators work very close with our local law enforcement agencies, DEA, DOJ, ATF and the District Attorneys office. • We get tips on suspected grow homes • Conduct site visit to amp check service as a routine order. • Respond to law enforcement request to verify and calculate any energy theft and remove potential electrical Safety hazards.

  12. Marijuana Grows - Cont • Involve our company lawyers in any case over $400 • Verify assets, who owns the home or business • Assess risks and cost to pursue restitution • Present bill to customer and try to negotiate settlement based on assets • A majority of these grows are maintained by illegal immigrants (MULES) the home owner lives out side the United States. • In some cases we can place a lien on the home hope for future sale to collect. • Prepare documentation for litigation. • How we calculated the bill i.e. method connected load or equipment, time frame, rules and rates that were applied. • Calibration of equipment used to measure must be documented. • Pictures to support information.

  13. Closing Thoughts • Safety is #1 • Its about the People, Process, & Technology • Keep Performance numbers and Communications high on the list • Communicate to upper management and gain support • Persistence in Billing, Collecting and utilize all resources available

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