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Six Conversations That Matter:Building Accountability and Commitment

Six Conversations That Matter:Building Accountability and Commitment. By: Bill Brewer Designed Learning Inc. –a Peter Block Co. Choosing Accountability is About Individual Choice. Each person chooses to take responsibility for the business and for their own “survival” and emotional welfare.

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Six Conversations That Matter:Building Accountability and Commitment

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  1. Six Conversations That Matter:Building Accountability and Commitment By: Bill Brewer Designed Learning Inc. –a Peter Block Co.

  2. Choosing Accountability is About Individual Choice • Each person chooses to take responsibility for the business and for their own “survival” and emotional welfare

  3. Connection • How valuable do you plan this session to be? • How participative do you plan to be? • How much risk do you plan to take? • How concerned for the whole do you plan to be?

  4. Customer Owns the Marketplace - Demands • Productivity up • Quality up • Cycle time down • Unique understanding response • Capacity = managing all four concurrently

  5. Traditionalvs.Alternative Literacy Choice/exempt Accountable Control resources Widely and deeply distributed Top

  6. Traditionalvs.Alternative Highly literate/chosen accountability managing and doing = success Compliance = success Bet

  7. Traditionalvs.Alternative Illusion of safety in exchange for compliance Choice in exchange for accountability Deal

  8. Traditionalvs.Alternative Parent/child Dialogue Adult/Adult Belief in this = success Belief in this = success Faith

  9. Traditionalvs..Alternative Top Control Widely distributed Chosen accountability= success Compliance = success Bet Illusion of safety for compliance Deal Choice foraccountability Parent/child Dialogue Adult/Adult Belief in this= success Belief in this= success Faith

  10. 3 Issues in Choosing Accountability… a Personal Dialogue • My reluctance and fear, or reasons for avoiding accountability • Owning and dealing with my own doubts about this choice, my contribution and performance • Making promises as well as consequences I am willing to endure for not delivering

  11. 3 Questions • For what do I choose to be accountable? • What consequences will I accept? • What do I need from others?

  12. Six Conversations That Matter Lip Service Innocence Mandate Refusal Invitation Ownership Possibility Commitment Problem-Solving Bartering Gifts Weakness

  13. Qualities of Great Questions • Ambiguous • Anxiety-producing • Personal

  14. Possibilities • What is the cross-roads I’m at in my life/work? • How are others contributing to this? • How am I contributing to this?

  15. Refusal Questions • What doubts do you have? • What’s the “no” you have been postponing? • What’s the “yes” you no longer mean? • What’s the forgiveness you have been withholding? • What’s the resentment I have that no one knows about?

  16. Gifts Conversation • What’s the gift I got from you in this meeting? • What’s the gift I hold in exile or have yet to bear?

  17. Designed Learning • Bill Brewer • bbrewer@designedlearning.com • 1-866-770-2227

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