1 / 9

Association of Washington Public Hospital Districts CEO/Administrators Retreat The Lodge at Suncadia

Association of Washington Public Hospital Districts CEO/Administrators Retreat The Lodge at Suncadia. PHDs in the Public Eye ENGAGING THE OWNERS Ben Lindekugel April 30, 2008. Context. Quality Health Care Will Require Infrastructure; Citizens Mistrust of Public Sector is High and Growing;

elaine
Download Presentation

Association of Washington Public Hospital Districts CEO/Administrators Retreat The Lodge at Suncadia

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Association of Washington Public Hospital DistrictsCEO/Administrators RetreatThe Lodge at Suncadia PHDs in the Public Eye ENGAGING THE OWNERS Ben Lindekugel April 30, 2008

  2. Context • Quality Health Care Will Require Infrastructure; • Citizens Mistrust of Public Sector is High and Growing; • Well Publicized Issues Increase Mistrust, Reinforce Assumptions; • Current Public Sector Culture not Geared to Changing Public Perspective; • Public Hospital Districts Suited to Different Approach to Citizen/Resident Partnership

  3. Disconnection Citizens Public Leaders • Mistrust officials • Assume officials are inept &/or wasteful • Assume they are ‘customers’ • Lack Data • Mistrust public • Underestimate public ability to understand • Educate vs engage • Assume they are ‘owners’

  4. Mindset One • Residents Own the Enterprise • Distinguish Customer Perspective from Stockholder Perspective • Ownership Can Lead to Empowerment and Responsibility • We Allow, Even Encourage, Irresponsible Owners • We are Well Positioned to Reverse the Cycle

  5. Mindset Two • Beyond Education to Engagement • It is THEIR Community and THEIR Hospital, What to THEY Want? • Find Visionary Residents to Lead the Conversation; Think Concentric Circles • Consider Community Advisor Program

  6. Mindset Three • Building a Culture of Trust • All the Elements You Need Are There • Start BEFORE you Need Their Vote • Provide Opportunities for Residents to Dream

  7. Instructions • BREAK INTO FOUR GROUPS • SELECT RECORDER/REPORTER • CEO PRESENTS CASE & LEADS DISCUSSION • DISCUSS FOR 20 MINUTES; REPORT OUT

  8. Discussion Questions • CEO Presents Case • Question One: Were there examples of the Mindset Changes (Resident as Owner, Beyond Education to Engagement) that made a difference in the ultimate outcome? • Question Two: In retrospect, what opportunities were there to use the different mindsets which may have had an impact on the outcome?

  9. Association of Washington Public Hospital DistrictsCEO/Administrators RetreatThe Lodge at Suncadia PHDs in the Public Eye ENGAGING THE OWNERS Ben Lindekugel April 30, 2008

More Related