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Cheryl F. Clark Deputy Chief Information Officer of the Commonwealth

Transforming Information Technology in the Commonwealth. Cheryl F. Clark Deputy Chief Information Officer of the Commonwealth McIntire School of Commerce, University of Virginia March 18, 2005. Today’s Topics. The VITA Story Public sector challenges Stage 1 - Integration

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Cheryl F. Clark Deputy Chief Information Officer of the Commonwealth

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  1. Transforming Information Technology in the Commonwealth Cheryl F. Clark Deputy Chief Information Officer of the Commonwealth McIntire School of Commerce, University of Virginia March 18, 2005

  2. Today’s Topics • The VITA Story • Public sector challenges • Stage 1 - Integration • Challenges and Achievements • Technical, Social, and Political Factors • What worked and 20/20 hindsight • Stage 2 - Transformation • Priorities • What “Done” looks like

  3. In a Nutshell…. Complete? Created IT “Utility”Formed a new organization in 4 months Defined organization, services, & culture Consolidated Agency IT Resources Transitioned IT assets and support staff from 90 Executive Branch agencies in 18 months Met All Commitments Met all deadlines, promises, and commitments with no disruption of services, without start-up funding Launched Transformation Initiated efforts to truly transform service delivery in the Commonwealth by consolidating, standardizing, and leveraging a common infrastructure

  4. IT Consolidation in Virginia Small 1/1/2004 34 82 836 109 5 Orgs. Locations PCs Servers Employees

  5. IT Consolidation in Virginia Medium 7/1/2004 Small 1/1/2004 56 543 986 233 34 15,932 82 836 109 5 Orgs. Locations PCs Servers Employees

  6. IT Consolidation in Virginia Medium 7/1/2004 Large 1/1/2005 Small 1/1/2004 87 1,492 59,400 2,900 698 56 543 986 233 34 15,932 82 836 109 5 Orgs. Locations PCs Servers Employees

  7. IT Consolidation in Virginia VITA Today (Including Baseline) 90 1,497 60,000 3,000 1,081 59 543 986 15,932 192 Orgs. Locations PCs Servers Employees

  8. Locations Supported by VITAAs of July 1, 2003

  9. Locations Supported by VITAAs of January 1, 2005

  10. Locations Supported by VITAAs of January 1, 2005

  11. Comparing Apples to Aardvarks • In the private sector, mergers & acquisitions (M&A) involve integrating • Apples and apples (similar line of business) • Apples and oranges (new business) • In the public sector, IT integration typically involves integrating apples and aardvarks • 10 Secretariats • 183 Business functions

  12. Apples to Aardvarks • Private sector - Funded and staffed in “clean room” style • Public sector - Unfunded mandate with no more staff • Private sector - Integrate quickly, then transform • Public sector – Do it all at once • Private sector – Think enterprise! • Public sector – Guard the silos!

  13. That was then . . . Technical Factors Systemic Factors Political Factors Human Factors

  14. This is now . . . Technical Factors Technical Factors Systemic Factors Political Factors Political Factors Systemic Factors Human Factors Human Factors

  15. Technical Discoveries • Legasaurs • Lack of maintenance • Interoperability & standards • Remediation • Asset inventory & tagging • Three (to 90) of everything • VITA is classic “cobbler’s child”

  16. Social & Political Factors • Everyone wants to transform, but nobody wants to change! • Same faces, same places • When in Rome…. • VITA envy • Information gap • VITA time warp • Fatigue & future shock • Customer Service?

  17. What Worked and What Didn’t • What worked… • Relentless pursuit of vision • Adaptation, not adoption • Leadership & sponsorship • Management Crisis/Crisis Management • Talented, dedicated staff • Collaboration and cooperation • Communications • Lessons? • Do it sooner • Do it backwards • Say “no” more often • Integrate first, then transform • Be data driven

  18. Transformation Priorities & Challenges • Private Sector Partnerships thru the “PPEA” (Public/Private Education & Infrastructure Act) • Two competitors (January) • Infrastructure Due Diligence (March) • Detailed proposals (July) • Review and potential comprehensive agreement (October) • Enterprise architecture and standardization • Enterprise & investment thinking • Business development & marketing • Shared services & pricing model • Security

  19. COMMON NETWORK: Tying Multiple Enterprises Together at the Edges GOVERNANCE: Respecting Data Sovereignty FUNDING: Incentives for Collaboration CONSOLIDATION: Build IT Once Public Safety Education Health & Human Res. Administration Transportation Natural Resources Commerce & Trade MULTI ENTERPRISE - VERTICAL NATIONAL REGIONAL STATE LOCALITIES HOUSEHOLD COMMON TECHNOLOGY APPLICATIONS BUSINESS PROCESSES SECURITY/ IDENTITY INFRASTRUCTURE PLATFORM ARCHITECTURE Secretariats What DoneLooks Like… Agriculture & Forestry COMMON INTERFACE, INFORMATION & TRANSACTIONS CITIZENS, TRADING PARTNERS & PUBLIC ENTITIES Finance Source: Center for Digital Government, 2004.

  20. For More Information on VITA www.vita.virginia.gov Cheryl F. Clark Deputy CIO of the Commonwealth 804.343.9002 Cheryl.clark@vita.virginia.gov

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